Jaborie Anderson
Spring
Summary
Dynamic IT Support Specialist with a proven track record at Insperity, excelling in technical issue analysis and team collaboration. Enhanced operational efficiency through effective training and mentoring, while adeptly resolving complex system challenges. Proficient in data entry application design and project management, driving improvements in support workflows and team performance.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Insperity
Kingwood
07.2024 - 08.2025
• Provided Tier 1 IT support for internal web-based systems and client platforms
• Troubleshot user issues related to account access, system errors, and data discrepancies
• Assisted with backend data processing for employment verification systems
• Worked with multiple enterprise tools to resolve benefits and 401k platform issues
• Documented technical issues and resolutions to improve support workflows
• Collaborated with cross-functional teams to ensure efficient issue resolution
Team Trainer/Leader
Whataburger
07.2021 - 04.2024
- • Trained and mentored 10+ employees on operational systems and procedures
• Managed workflow in high-volume environment, improving team efficiency
• Handled POS systems, data entry, and performance tracking
• Developed strong problem-solving and leadership skills
Education
Software Engineering
SHSU
Huntsville, Tx12-2026
On-ramp course program
UT
Austin, Tx05-2023
Skills
Technical support
- Technical issues analysis
- Data analysis
- Microsoft Office
- Data entry
- Project management
- User experience design
- Team collaboration
Languages
Java, Python, C++, JavaScipt
Organizations
- NAACP
- BSA
- Kappa Alpha Psi Fraternity Inc.
Timeline
IT Support Specialist
Insperity
07.2024 - 08.2025
Team Trainer/Leader
Whataburger
07.2021 - 04.2024
Software Engineering
SHSU
On-ramp course program
UT