JABRALLA BROWN
Americus,GA
Summary
Customer service and healthcare support professional experienced in high-volume calls, CRM documentation, customer verification, HIPAA compliance, de-escalation, and compassionate support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Remote)
ResultsCX
09.2025 - Current
- Managed high-volume inbound calls, delivering professional customer service to enhance customer satisfaction.
- Addressed customer complaints and provided guidance on policy, coverage, and account inquiries to ensure clarity and resolution.
- Recorded customer interactions with accuracy, adhering to company procedures for quality assurance.
Personal Care Assistant
Prime Care Health
02.2024 - 06.2026
Front Desk Associate
Quality Inn
Americus, Georgia
06.2023 - 01.2026
- Managed daily front desk operations, enhancing guest service experience • Supervised front desk staff, streamlined task assignments, and coordinated scheduling • Handled guest check-ins and check-outs, reservations, payments, and cash transactions • Resolved guest concerns and complaints, fostering positive guest relations • Answered phone calls and assisted guests with hotel information and services • Maintained accurate guest records and protected confidential information • Coordinated with housekeeping and maintenance to ensure rooms were ready and guest needs were addressed • Assisted with training new employees and maintaining hotel policies and procedures
- Welcomed guests with a friendly smile and attentive demeanor at the front desk. and addressed inquiries promptly.
- Managed check-in and check-out processes efficiently.
- Managed and processed guest reservations through hotel management software. using hotel management software effectively.
Customer Service Representative (Remote)
Progressive
05.2022 - 01.2024
- Documented customer interactions accurately, ensuring compliance with company policies and procedures.
- Assisted customers with inquiries about insurance policies, coverage, and account information, enhancing their understanding and satisfaction.
- Handled a high volume of inbound customer calls while maintaining professionalism and efficiency.
- Managed high volume of inbound customer calls, maintaining professionalism and efficiency to ensure timely resolutions.
Education
Associate of Applied Science (A.A.S.) - Medical Billing and Coding
High School Diploma -
Skills
- High-volume calls
- Real-Time CRM Documentation
- Protocol & Procedure Compliance
- Customer Information Verification
- HIPAA & Confidential Information
- Data entry
- Emergency & Non-Emergency Call Support
- Conflict resolution
- Customer resolution
- Scripted & Non-Scripted Customer Support
- Appointment management
- Task prioritization
Timeline
Customer Service Representative (Remote)
ResultsCX
09.2025 - Current
Personal Care Assistant
Prime Care Health
02.2024 - 06.2026
Front Desk Associate
Quality Inn
06.2023 - 01.2026
Customer Service Representative (Remote)
Progressive
05.2022 - 01.2024