Jabrea Samuels
Norristown,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Aimbridge Hospitality
North Wales, PA
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative Specialist
Arise Work Solutions
Philadelphia, PA
03.2016 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Store Manager
CubeSmart Self Storage
Plymouth, MA
09.2018 - 11.2020
- Being a Store Manager I was in charged of Inventory, Money Deposit, Helping Sale Storage to customers, prepare customer for they move in date, scheduling and etc.
Education
High School Diploma -
Mastery Charter High School
Philadelphia, PA06.2018
Skills
- Customer Retention Strategies
- Needs Assessment
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Order and Refund Processing
Timeline
Housekeeping Supervisor
Aimbridge Hospitality
11.2020 - Current
Store Manager
CubeSmart Self Storage
09.2018 - 11.2020
Customer Service Representative Specialist
Arise Work Solutions
03.2016 - 11.2020
High School Diploma -
Mastery Charter High School
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