Natalia Suarez
Baton Rouge,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Housekeeping Manager
Executive Hotel Management
Baton Rouge, United States
10.2020 - 04.2022
- Inspected and evaluated cleanliness and condition of guest rooms and public areas
- Assured overall cleanliness of all guest rooms, and hotel property
- Worked with team of approximately 20 to maintain cleanliness of guest rooms
- Provided support to Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling, and also enforces hotels' standard operating procedures
- Review housekeeping points on guest feedback forms, take action on guest complaints, and also share guest compliments with staff members
- Submit requests for repair and periodic maintenance of cleaning equipment.
Assistant Project Manager
Grosse Construction Management
Baton Rouge, United States
02.2021 - 08.2021
- Calculate pay according to hours worked incorporating leaves and overtime for workers.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Documented project progress to fulfill project requirements and establish traceability
- Updated customers and senior leaders on progress and roadblocks
- Recruited and oversaw personnel to achieve performance and quality targets
Acting Executive Housekeeper
Holiday Inn
Columbia, United States
06.2020 - 10.2020
- Inspected and evaluated cleanliness and condition of guest rooms and public areas
- Assured overall cleanliness of all guest rooms, and hotel property
- Worked with team of approximately 20 to maintain cleanliness of guest rooms
- Provides support to Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling, and also enforces hotels' standard operating procedures
- Review housekeeping points on guest feedback forms, take action on guest complaints, and also share guest compliments with staff members
- Submit requests for repair and periodic maintenance of cleaning equipment
Accounts Payable Specialist
Holiday Inn
Columbia, Missouri
05.2019 - 04.2020
- Paid vendors by scheduling and preparing checks
- Resolved purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments
- Maintains accounting ledgers by verifying and posting account transactions
- Verifies vendor accounts by reconciling monthly statements and related transactions
- Protects organization's value by keeping information confidential
- Accomplishes accounting and organization mission by completing related results as needed.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
Assistant to Project Manager
Executive Hotel Management
Baton Rouge, Louisiana
11.2018 - 05.2019
- Plan and coordinate construction activities with Construction Manager on daily basis
- Oversee invoice and payment processing in timely fashion
- Generate construction progress and expense reports for management
- Anticipate staffing needs and arrange for them
- Provide administrative assistance to Construction Manager when needed
- Supervise workers as needed
- Collect and summarize timekeeping information for workers
- Calculate pay according to hours worked incorporating leaves and overtime for workers.
Gift Shop Assistant Manager
Crowne Plaza
Baton Rouge, Louisiana
09.2016 - 11.2018
- Generated repeat business through exceptional customer service
- Responsible for answering and directing calls throughout the hotel (guests and various departments)
- Welcoming customers upon entrance and confirm reservations
- Acting as the point of reference for guests who need assistance or information Page 3 of 6
- Helped with the scheduling and day to day management
Gift Shop Assistant Manager
Crowne Plaza
Columbia, Missouri
12.2016 - 08.2017
- Interviewed job candidates and made staffing decisions
- Hired, trained and evaluated personnel in sales and marketing
- Generated repeat business through exceptional customer service
- Politely assisted customers in person and via telephone.
Administrative Assistant
Instituto de Educacion Superior
San Juan, PR
07.2016 - 12.2016
- Handled and distributed all incoming and outgoing mail using Mailchimp and other platforms
- Managed receptionist area, including greeting visitors and responding to telephone, in-person requests for information and social media platforms
- Managed day-to-day calendar for company's senior director
- Informed customers about sales and promotions in friendly and engaging manner
- Addressed customer service inquiries in timely and accurate fashion
- Drafted and managed online and social media communications designed to promote company brand, image and values.
Office Manager
Oficina de Endocrinologia
San Juan, PR
06.2015 - 07.2016
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Scheduled patient appointments
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Posted charges, payments and adjustments.
Sales Associate
The Disney Store, Plaza Las Americas
San Juan, PR
09.2011 - 07.2015
- Offered exceptional customer service to differentiate and promote company brand
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Maintained visually appealing and effective displays for entire store
- Balanced needs of multiple customers simultaneously in afast-paced retail environment
- Processed shipments and maintained organized stock shelves
- Processed all sales transactions accurately and in timely fashion.
Education
Web Development Certification -
Skillcrush
New York, NY05.2015
Bachelor's degree - Journalism
Universidad Del Sagrado Corazón
San Juan, Puerto Rico2012
Skills
- Customer Relations
- Budgeting and Forecasting
- Workflow Planning
- Leading Projects
- Time Management
- Adaptable to Changing Conditions
- Sales Support
- Data Entry and Maintenance
- Customer Retention Strategies
- Administering Payroll
- Social Media Content Writing
- Employee Coaching and Motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Project Manager
Grosse Construction Management
02.2021 - 08.2021
Assistant Housekeeping Manager
Executive Hotel Management
10.2020 - 04.2022
Acting Executive Housekeeper
Holiday Inn
06.2020 - 10.2020
Accounts Payable Specialist
Holiday Inn
05.2019 - 04.2020
Assistant to Project Manager
Executive Hotel Management
11.2018 - 05.2019
Gift Shop Assistant Manager
Crowne Plaza
12.2016 - 08.2017
Gift Shop Assistant Manager
Crowne Plaza
09.2016 - 11.2018
Administrative Assistant
Instituto de Educacion Superior
07.2016 - 12.2016
Office Manager
Oficina de Endocrinologia
06.2015 - 07.2016
Sales Associate
The Disney Store, Plaza Las Americas
09.2011 - 07.2015
Web Development Certification -
Skillcrush
Bachelor's degree - Journalism
Universidad Del Sagrado Corazón
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