Jabree Simmons
Decatur,GA
Summary
Experienced Associate with a strong background in HR and fraud detection roles. Leveraging 6 years of expertise to solve problems and optimize team efficiency. Proficient in CRM tracking, data entry, and quality assurance to ensure compliance and accurate financial processing. Skilled in cross-functional collaboration to enhance tools and processes, driving continuous improvement and maximizing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Associate Accounting Technician
Applied Systems
09.2024 - Current
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Work to test and Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Help agencies complete bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
Human Resource Claim's Quality Associate
Conduent
07.2022 - 09.2024
- Coordinate HR tasks to streamline workflows, enhancing team efficiency and communication
- Facilitate cross-functional collaboration, providing insights for tool enhancements
- Support vendor communication, improving system alerts and reducing response times
- Develop processes for effective problem-solving, ensuring compliance with policies
- Manage data entry and financial processing, ensuring accuracy and timely completion
- Facilitated cross-functional communication to improve tool features, enhancing team efficiency and product usability
- Worked with team members 1 to 1 and in small groups to enhance performance and employee satisfaction
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
- Completed quality assurance reviews and final inspections.
Fraud Chat Agent
Support Services Group
08.2020 - 05.2022
- Assist customer from home with FanDuel Customer Support
- Apply credits to customers accounts in event they weren't credited correctly
- Detect & Protect customers from fraud
- Assisted in the fraud department reviewing checks and bank charges
- Empathized with customers while providing a sufficient way to assist them
- Provided technical support to customers through live chat and email
- Gathered customer information, identified underlying issues, and provided appropriate solutions
- Utilized software programs such as Salesforce Chat & Hubspot for responding to customers' queries
- Escalated unresolved issues to higher levels when necessary
- Balanced multiple projects at one time
- Process daily refunds
- Balance and reconcile paid, stale-dated, and voided checks
- Review check requests.Prepare monthly interest, 1099, and administrative reconciliations
- Apply installment payments to accounts
Medical Tech Service Representative
Aerotek
01.2020 - 12.2021
- Handled high-volume medical billing inquiries, enhancing patient service efficiency
- Coordinated patient schedules, aligning services with billing requirements
- Resolved customer chat concerns, ensuring seamless communication
- Scheduled technician appointments, optimizing claim processing
- Communicated with healthcare providers, maintaining data confidentiality
- Enhanced patient satisfaction by resolving complex billing queries, ensuring seamless service delivery and fostering trust with medical professionals
Customer Service Agent
Alorica
04.2019 - 03.2020
- Handled high call volumes, enhancing customer satisfaction and retention
- Suggested services, boosting upsells and meeting customer needs
- Resolved customer issues, ensuring confidentiality and compliance
- Collaborated with team, achieving goals in a dynamic environment
- Enhanced customer satisfaction by efficiently handling complex inquiries, promoting loyalty and retention through personalized solutions
- Analyzed call data to identify trends, improving service strategies and optimizing team performance in a dynamic call center environment
- Exhibited strong upselling skills, contributing to revenue growth by aligning customer needs with product offerings and achieving sales targets
Education
High School Diploma -
Stephenson High School
Associate of Science - Accounting
Gwinnett Technical College
Lawrenceville, GA05.2025
Skills
- Retention Management
- Coding Expertise
- Account Management
- Crm Tracking
- Data Entry
- Problem-Solving Skills
- Quality Assurance
- Typing And Written Communication
- Empathic Skills
- Time Management
- Zendesk
- Slack
- CRM
- Salesforce
- Tax preparation
- Data entry
- Jira and confluence
Timeline
Associate Accounting Technician
Applied Systems
09.2024 - Current
Human Resource Claim's Quality Associate
Conduent
07.2022 - 09.2024
Fraud Chat Agent
Support Services Group
08.2020 - 05.2022
Medical Tech Service Representative
Aerotek
01.2020 - 12.2021
Customer Service Agent
Alorica
04.2019 - 03.2020
High School Diploma -
Stephenson High School
Associate of Science - Accounting
Gwinnett Technical College