Jabriea Montague
Alexandria,VA
Summary
Seasoned Quality Control Manager with significant experience in quality assurance, process improvement, and regulatory compliance. Possess strong leadership skills and expertise in implementing effective quality control procedures. Previous work has led to improved efficiency, reduced costs and enhanced product quality. Known for ability to manage, train and motivate teams towards achieving operational goals.
Overview
4
4
years of professional experience
Work History
Quality Control Manager
The Home Doctor Exterior
Falls Church, VA
01.2024 - Current
- Managed calibration systems for measuring equipment used in the production process.
- Conducted periodic reviews of existing Quality Control documents for accuracy.
- Monitored product trends and suggested changes.
- Provided guidance on regulatory requirements related to Quality Control activities.
- Monitored product standards and conducted quality assurance tests.
- Established product specifications and quality assurance practices.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured that all process changes were documented properly in accordance with company policy.
- Trained staff on quality control principles, techniques, and processes.
Confirmation Coordinator
The Home Doctor Exterior
Falls Church, VA
10.2023 - 01.2024
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Call Center Manager
The Home Doctor Exterior
Falls Church, VA
01.2023 - 09.2023
- Developed training materials for new hires on how to handle different types of calls effectively.
- Monitored call recordings to identify areas for improvement and compliance with protocols.
- Proposed or approved modifications to project plans.
- Developed and maintained a team of call center representatives to meet performance standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Participated in the recruitment and selection process for new team members.
- Maintained strong call control and quickly worked through scripts to address problems.
- Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
Call Center Representative
The Home Doctor Exterior
Falls Church, VA
12.2022 - 01.2023
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Strengthened customer retention by offering discount options.
- Maintained accurate records of customer interactions for future reference.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to upsell additional products or services when appropriate.
Security Officer
Securitas Security Services USA
Newark, NJ
01.2021 - 12.2022
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Completed incident reports to record security or loss prevention incidents.
- Patrolled crowds during events to preserve order and promote security.
- Responded to alarms and conducted investigations as required.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Education
Bachelor of Arts - Media Arts
New Jersey City University
Jersey City, NJ05-2022
Skills
- Quality processes
- Documentation control
- Compliance
- Operational improvements
- Quality metrics
- Preventive actions
- Quality management systems
- Team support and oversight
References
References available upon request.
Timeline
Quality Control Manager
The Home Doctor Exterior
01.2024 - Current
Confirmation Coordinator
The Home Doctor Exterior
10.2023 - 01.2024
Call Center Manager
The Home Doctor Exterior
01.2023 - 09.2023
Call Center Representative
The Home Doctor Exterior
12.2022 - 01.2023
Security Officer
Securitas Security Services USA
01.2021 - 12.2022
Bachelor of Arts - Media Arts
New Jersey City University
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