NOMVELO MPOFU
Austin,Texas
Summary
Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to guests and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship with all members of the restaurant staff to promote optimal service delivery. Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area. Motivated service industry professional with experience in various restaurants, lounges, and coffee shops. Proven success in providing a welcoming, friendly, and efficient customer experience. Experienced in taking orders, seating customers, and resolving customer inquiries. Hard-working professional with experience in ingredient pairings, plating, food presentation, and nutrition. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals.
Overview
7
7
years of professional experience
Work History
Sous Chef/ Assistant Manager
Tech Rigde Aok
Austin, TX
02.2024 - Current
- Assisted in menu planning and development to enhance culinary offerings.
- Collaborated with kitchen staff to ensure efficient food preparation and service.
- Maintained high standards of food safety and sanitation throughout the kitchen.
- Trained new kitchen staff on operational procedures and techniques.
- Supervised daily kitchen operations, ensuring timely meal service and quality control.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Spearheaded community outreach initiatives, participating in local food festivals to increase restaurant visibility.
Food Service Worker
University Of Texas At Austin
Texas City, TX
02.2022 - 2023
- Assisted in food preparation and service, ensuring adherence to health and safety standards.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Operated kitchen equipment efficiently while following operational guidelines.
- Collaborated with team members to streamline food delivery processes and improve service speed.
- Trained new staff on proper food handling procedures and customer service protocols.
- Implemented waste reduction strategies, contributing to sustainable practices within the dining facility.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cook , Host , Food Runner,
Kalahari Resorts & Conventions
Wisconsin Dells, WI
01.2019 - 2021
- Prepared high-quality meals following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations to ensure safety compliance.
- Assisted in menu planning, incorporating seasonal ingredients for enhanced flavor profiles.
- Trained new kitchen staff on food preparation techniques, equipment usage, and safety protocols.
- Provided feedback on menu items based on guest preferences and seasonal availability for continuous improvement.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
Hospitality and culinary - Hospitality Management
University of Johannesburg
Gauteng, GautengSkills
- Reservations Management
- Telephone reception
- Team Collaboration
- Server Support
- Reservations
- Exceptional communication
- Dining room management
- Detail Oriented
- Event Planning Assistance
- Seating arrangements
- Guest Relations
- Reservation coordination
- Professional Appearance
- Food Allergy Awareness
- Cash Handling
- Strong Interpersonal Skills
- Team Player Mentality
- Positive Attitude
- Foreign Language Skills
- Decision Making
- Problem Solving Abilities
- Menu Knowledge
- Customer Service Excellence
- Adaptability
- Suggestive Selling Techniques
- Flexible and Adaptable
- Analytical Skills
Timeline
Sous Chef/ Assistant Manager
Tech Rigde Aok
02.2024 - Current
Food Service Worker
University Of Texas At Austin
02.2022 - 2023
Cook , Host , Food Runner,
Kalahari Resorts & Conventions
01.2019 - 2021
Hospitality and culinary - Hospitality Management
University of Johannesburg