Jacalyn Hammond
Mesa,AZ
Summary
Accomplished professional with a proven track record at Desert Valley Oral Surgery, adept in CRM software and customer relations. Excelled in enhancing client satisfaction and streamlining operations, achieving a high percentage of returning clients. Skilled in conflict resolution and critical thinking, consistently delivering exceptional results and fostering positive client relationships.
Overview
17
17
years of professional experience
Work History
Receptionist Coordinator
Desert Valley Oral Surgery
06.2024 - Current
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Proficiency in multitasking while communicating on multiple channels via phone, email, chat, and social media.
- Capable of listening carefully to customer needs and responding effectively.
Front Office Receptionist
Red Mountain Orthodontics
06.2023 - 06.2024
- Familiarity with customer relationship management (CRM) tools for tracking customer interactions such as Dentrix,Dolphin, and Cloud 9.
- Knowledge of specialized insurance software or platforms for handling claims and policy changes.
- Strong attention to detail in entering and updating customer information and interactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Marketing Expert
Conscience Media
08.2022 - 03.2023
- Created and maintained client tracker sheets using Excel and Word to efficiently organize and manage podcast tour schedules.
- Managed 5-10 clients at a time via email, Skype, and Social Media ensuring seamless scheduling and timely responses to maintain workflow continuity.
- Utilized Podchaser to market client podcasts and identify new business opportunities, contributing to client growth and visibility.
- Developed and executed marketing plans to measure the effectiveness of strategies aimed at raising the profile of both podcasts and their hosts..
- Collaborated with the communications team to develop and implement strategic plans and earned media opportunities for high-profile shows and key talent.
Executive Assistant
Canyon State Roofing
03.2021 - 08.2022
- Served as a primary point of contact for vendors, representing the CEO and headquarters with the utmost professionalism and confidentiality
- Managed and maintained the CEO’s calendar, scheduling appointments, organizing expenses, and arranging complex travel itineraries, ensuring accuracy and up-to-date information at all times.
- Coordinated travel logistics, including air, hotel, and ground transportation for the CEO and participants in company events, ensuring seamless travel experiences.
- Supported the CEO with both professional and personal tasks, with personal tasks comprising up to 80% of the role as needed.
- Performed various administrative tasks such as filing, office organization, managing accounts payable and receivable, making bank deposits, and handling post office responsibilities.
- Provided exceptional customer service, ensuring client satisfaction by maintaining timely communication and scheduling appointments effectively.
Cosmetologist
Self Employed
10.2007 - 01.2021
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Cosmetology Certified -
Headmasters School of Hair Design
Boise, IDLaser Tech Certified -
National Laser Institute
Scottsdale, AZ09.2022
High School Diploma -
Kuna High School
Kuna, Idaho05.2002
Skills
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Active Listening
- Product Knowledge
- Assertiveness
- CRM Software
- Multitasking Abilities
- Adaptability
Timeline
Receptionist Coordinator
Desert Valley Oral Surgery
06.2024 - Current
Front Office Receptionist
Red Mountain Orthodontics
06.2023 - 06.2024
Marketing Expert
Conscience Media
08.2022 - 03.2023
Executive Assistant
Canyon State Roofing
03.2021 - 08.2022
Cosmetologist
Self Employed
10.2007 - 01.2021
Cosmetology Certified -
Headmasters School of Hair Design
Laser Tech Certified -
National Laser Institute
High School Diploma -
Kuna High School
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