Summary
Overview
Work History
Education
Skills
Timeline
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Jacayla Hampton

Indianapolis,IN

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

5
5
years of professional experience

Work History

Debt Collector

Phoenix Financial Services
Fishers, IN
09.2023 - Current
  • Analyzed customer financial information and determined appropriate payment plans.
  • Performed regular reviews of assigned accounts to ensure compliance with company policies.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Accepted and processed customer payments and applied toward account balances.
  • Secured payments by following up with customers which disregarded promise to pay.

Debt Collector

Rent Recovery Solutions
Atlanta, GA
11.2021 - 07.2023
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Escalated unresolved disputes to legal counsel as necessary.
  • Received payments and posted amounts to customer accounts.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Front Office Receptionist

The Children's Dental Group
Atlanta, GA
10.2019 - 11.2021
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.

Office Assistant

RehabCare
Indianapolis, IN
09.2018 - 09.2019
  • Copied, sorted and filed records of office activities and business transactions.
  • Answered telephones, directed calls, and took messages.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Delivered messages and ran errands.
  • Performed data entry tasks into various computer systems accurately and efficiently.

Education

High School Diploma -

Lawrence North High School
Indianapolis, IN
06-2016

General Studies

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Customer Service
  • Problem Resolution
  • Team Collaboration

Timeline

Debt Collector

Phoenix Financial Services
09.2023 - Current

Debt Collector

Rent Recovery Solutions
11.2021 - 07.2023

Front Office Receptionist

The Children's Dental Group
10.2019 - 11.2021

Office Assistant

RehabCare
09.2018 - 09.2019

High School Diploma -

Lawrence North High School

General Studies

Ivy Tech Community College of Indiana

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Jacayla Hampton