Jacayla Hampton
Indianapolis,IN
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
5
5
years of professional experience
Work History
Debt Collector
Phoenix Financial Services
Fishers, IN
09.2023 - Current
- Analyzed customer financial information and determined appropriate payment plans.
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
- Secured payments by following up with customers which disregarded promise to pay.
Debt Collector
Rent Recovery Solutions
Atlanta, GA
11.2021 - 07.2023
- Prioritized accounts based on total amount owed and credit bureau reports.
- Escalated unresolved disputes to legal counsel as necessary.
- Received payments and posted amounts to customer accounts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Front Office Receptionist
The Children's Dental Group
Atlanta, GA
10.2019 - 11.2021
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Office Assistant
RehabCare
Indianapolis, IN
09.2018 - 09.2019
- Copied, sorted and filed records of office activities and business transactions.
- Answered telephones, directed calls, and took messages.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Delivered messages and ran errands.
- Performed data entry tasks into various computer systems accurately and efficiently.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN06-2016
General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer Service
- Problem Resolution
- Team Collaboration
Timeline
Debt Collector
Phoenix Financial Services
09.2023 - Current
Debt Collector
Rent Recovery Solutions
11.2021 - 07.2023
Front Office Receptionist
The Children's Dental Group
10.2019 - 11.2021
Office Assistant
RehabCare
09.2018 - 09.2019
High School Diploma -
Lawrence North High School
General Studies
Ivy Tech Community College of Indiana