Jacci Hawkins'Kluberton
Yakima,WA
Summary
Versatile professional with a background in diverse roles such as Chemical Dependency Counselor at Apple Valley Counseling Services and Customer Service Representative at Whirlpool. Excelled in teamwork, collaboration, and customer service, significantly reducing client relapse rates and enhancing service delivery. Holds a valid driver's license and is recognized for a positive attitude and a proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Pickup and Delivery Driver/ Personal Shopper
Self Employed
02.2024 - Current
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
- Efficiently planned routes for optimal time management and fuel conservation.
Home Care Provider
Self Employed
05.2018 - 02.2022
- Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment, reducing falls and accidents.
- Assisted with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
Fork Lift Operator/ Office Assistant
Leavitt Machinery
05.2017 - 02.2019
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Answered the telephone and assisted customers.
- Helped open the store from ground up until it was up to code and ready for business.
Security Officer/ Crowd Managment
Starplex
05.2012 - 03.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Armed Security Officer
Phoenix
02.2014 - 07.2015
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Chemical Dependency Professional
Apple Valley Counseling Services
04.2012 - 10.2014
- Enhanced program effectiveness by developing and delivering targeted group therapy sessions.
- Promoted successful recovery by establishing strong therapeutic alliances with clients and families.
- Increased patient engagement with tailored intervention strategies and motivational interviewing techniques.
- Reduced relapse rates by implementing evidence-based treatment approaches and personalized care plans.
Customer Service Representative Agent
Whirlpool Call Center
03.2011 - 07.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
Addictions Counseling - Addictions
Yakima Valley Community College
Yakima, WABachelor Of Science - Criminal Justice & Forensic Science
American InterContinental University
Schaumburg, IL08.2012
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Accomplishments
Magma Cum Lauda
Timeline
Pickup and Delivery Driver/ Personal Shopper
Self Employed
02.2024 - Current
Home Care Provider
Self Employed
05.2018 - 02.2022
Fork Lift Operator/ Office Assistant
Leavitt Machinery
05.2017 - 02.2019
Armed Security Officer
Phoenix
02.2014 - 07.2015
Security Officer/ Crowd Managment
Starplex
05.2012 - 03.2018
Chemical Dependency Professional
Apple Valley Counseling Services
04.2012 - 10.2014
Customer Service Representative Agent
Whirlpool Call Center
03.2011 - 07.2012
Addictions Counseling - Addictions
Yakima Valley Community College
Bachelor Of Science - Criminal Justice & Forensic Science
American InterContinental University