Jace Berndt
Normal,IL
Summary
Detail-oriented marketing student with experience in guest services and team supervision. Trains staff, addresses guest concerns, and ensures accurate handling of admissions and cash. Skilled in market research and communication, with practical, hands on, knowledge in business operations and investing in equities and digital assets.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Services Supervisor
Children’s Discovery Museum
05.2024 - Current
- - Developed onboarding materials and trained new staff on customer service standards, safety procedures, and museum operations to enhance guest satisfaction.
- - Resolved guest concerns promptly and professionally, fostering a welcoming, family-focused environment that encouraged repeat visits.
- - Supported shift operations by supervising teams of up to 8 employees and volunteers, keeping service smooth and guest experiences positive.
- - Managed daily admissions, ticketing, and cash handling with accuracy, and balanced registers at shift close.
Camp Counselor / Coach - Summer
Gametime Gym
06.2022 - 08.2023
- - Directed groups of 10–14 children with a focus on safety, engagement, and positive behavior.
- - Planned daily activities that strengthened teamwork and social development among campers, contributing to positive camp experience.
- - Provided clear communication on camper progress and daily activities to parents and guardians, strengthening trust and coordination.
- - Designed and implemented recreational programs tailored to diverse age groups.
Baseball Umpire
Pony Fields
05.2021 - 08.2021
- - Oversaw game decisions regarding balls, strikes, and outs during high-pressure baseball matches.
- - Enforced baseball rules during Pony Fields youth games while maintaining consistency and professionalism.
- - Reviewed field conditions and equipment before games to support safe, ready play.
Education
Marketing - General Marketing
Illinois State University
Normal, IL05-2027
High School Diploma -
University High School
Normal, IL05-2023
Skills
- Data interpretation & reporting
- Customer service
- Investing and portfolio management
- Social media marketing
- Market research/analysis
- Customer feedback analysis
- Business development
- Team leadership
- Exceptional communication
- Budgeting and finance
- Strategic planning and analysis
- Analytical thinking
Affiliations
- Investing; Entrepreneurship | 2022 – Present
- 4.769% Shareholder in a small business, Golden Kava Lounge, focusing on market analysis and long term value creation.
Certification
- Scholar Attitude Athlete of the Year
- Google Analytics Certification (August 2025)
- Salesforce Trailhead Certification (September 2025)
- LinkedIn Learning - Excel 2016 Essential Training (March 2026)
Community Service & Volunteer Work
- Special Olympics, Event Support Volunteer, Normal, IL, 2017-05, 2017-08, - Assisted with event setup, logistics, and participant support, contributing to an inclusive and welcoming environment.
- Midwest Foodbank, Food Bank Volunteer, Normal, IL, 2020-04, 2020-08, - Supported food distribution operations by organizing donations and preparing packages for community delivery.
Timeline
Guest Services Supervisor
Children’s Discovery Museum
05.2024 - Current
Camp Counselor / Coach - Summer
Gametime Gym
06.2022 - 08.2023
Baseball Umpire
Pony Fields
05.2021 - 08.2021
Marketing - General Marketing
Illinois State University
High School Diploma -
University High School