Jace Copeland
Royse City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Gap Warranty
Smart Autocare
Richardson
04.2024 - 01.2025
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Oversaw warranty counseling process to manage expense controls.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Smart Autocare
Richardson
01.2024 - 01.2025
- Prevented key account losses by researching discrepancies and correcting problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Title Clerk
Fun Town RV
01.2020 - 10.2023
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted Texas Motor Vehicle Department to determine status of pending titles.
- Collected taxes and fees, submitted payments and issued receipts.
Inventory Coordinator
Funtown Rv Dallas
01.2020 - 07.2020
- Performed data entry and completed proper paperwork.
- Investigated and resolved variances in inventory counts on monthly basis.
- Managed all related documentation and records for department.
- Performed full inventory counts every four days.
- Purchased new supplies in line with projections and current inventory levels.
- Completed physical inventory counts each month.
Front Desk Agent Checking Guest
Marriot Hotels and Resorts
06.2017 - 04.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
Pharmacy Cashier
Walmart
07.2017 - 12.2017
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate.
Education
Destrehan High School
05.2016
Skills
- Customer Service
- Team Member
- Cash Handling
- Cleaning Experience
- Food Preparation
- Food Safety
- Food Service
- Cashiering
- Title Processing
- Warehouse Operations
- Order Processing
- Stocking and Organization
- Customer service
- Data entry
- Inventory control
- Customer follow-up
Timeline
Gap Warranty
Smart Autocare
04.2024 - 01.2025
Customer Service Representative
Smart Autocare
01.2024 - 01.2025
Inventory Coordinator
Funtown Rv Dallas
01.2020 - 07.2020
Title Clerk
Fun Town RV
01.2020 - 10.2023
Pharmacy Cashier
Walmart
07.2017 - 12.2017
Front Desk Agent Checking Guest
Marriot Hotels and Resorts
06.2017 - 04.2019
Destrehan High School