Jace Fitisemanu
Anchorage,AK
Summary
Dedicated Field Support Specialist skilled in equipment maintenance, customer relationship management, and environmental compliance. Proven ability to enhance operational efficiency and ensure client satisfaction in remote settings.
Overview
2
2
years of professional experience
Work History
Field Support Specialist
Alaska Remote Services
Anchorage, Alaska
05.2025 - 08.2026
- Supported clients at remote field locations with site service needs.
- Communicated with clients to clarify needs and service requests.
- Diagnosed and resolved issues swiftly to maintain continuous operations.
- Managed tools and equipment inventory to ensure availability for job sites.
- Completed maintenance on drill pads, including repairs and upkeep of surrounding infrastructure.
- Built drill pads in remote locations for diamond core drilling.
- Used and maintained hand tools and power tools to build wooden drill pads for drilling rig and support equipment.
- Adapted to different weather conditions while maintaining productivity on site.
- Followed safety rules during construction, including protective equipment use and safety procedures.
- Controlled soil erosion, reduced air and water pollution, and limited impact on local wildlife during construction.
- Used rigging and slinging procedures for helicopter sling loads.
- Operated forklift, skid steer, telehandler, dozer, and excavator at sites.
- Applied construction knowledge, mineral exploration experience, and safety and environmental compliance.
Shift Leader
Taco Bell
Anchorage, Alaska
11.2024 - 05.2025
- Drove consistent customer satisfaction by applying MIC success routine and prioritizing customer needs.
- Supported consistent customer satisfaction by following MIC success routine and putting customer needs first.
- Resolved customer complaints promptly while preserving positive customer relationships.
- Handled customer complaints quickly and kept customer relations positive.
- Maintained food safety standards, product quality, and order accuracy.
- Ensured food safety, product quality, and order accuracy through regular checks.
- Protected food safety, product quality, and order accuracy consistently.
- Monitored product preparation, rotation, portioning, cooking, and holding times.
- Oversaw proper product preparation, rotation, portioning, cooking, and holding times.
- Directed team members through shift excellence tasks while maintaining clean, neat work areas.
- Maintained clean, neat work areas and ensured completion of shift excellence tasks among team members.
- Shared regular feedback with GM on team member performance.
- Provided regular performance feedback to GM regarding team members.
- Delivered regular performance feedback to GM regarding team member progress.
- Gave ongoing constructive and positive feedback to team members.
- Delivered ongoing constructive, positive coaching to team members.
- Supported team member training by actively participating in training sessions.
- Participated in team development activities to enhance skills through training sessions.
- Handled conflicts in constructive ways and worked with GM toward resolution.
- Managed conflicts constructively and partnered with GM to reach resolution.
- Handled conflicts constructively by partnering with GM to reach resolutions.
- Assisted GM with screening and evaluating team member candidates.
- Assisted GM in evaluating potential team member candidates. screen team member candidates.
- Strengthened profit and loss control by implementing cash control, security procedures, managing inventory, and monitoring labor.
- Supported profit and loss performance through cash control, security procedures, inventory management, and labor oversight.
- Strengthened profit and loss control by implementing cash control, security procedures, inventory management, and labor tracking.
- Helped GM with facility maintenance and kept health and safety standards in place.
- Partnered with GM on facility maintenance and compliance with health and safety standards.
- Reinforced facility maintenance and health and safety compliance with support from GM.
- Handled conflicts constructively by partnering with GM to reach resolutions.
- Strengthened profit and loss control by implementing cash control, security procedures, inventory management, and labor tracking.
- Kept proper product preparation, rotation, portioning, cooking, and holding times on track.
- Reinforced facility maintenance and health and safety compliance with support from GM.
Education
GED -
UAA
Anchorage, AK07-2025
Skills
- Construction management
- Site service support
- Environmental compliance
- Equipment maintenance
- Field operations
- Inventory tracking
- Supply management
- Safety management
- Task prioritization
- Effective communication
- Client service support
- Attention to detail
Timeline
Field Support Specialist
Alaska Remote Services
05.2025 - 08.2026
Shift Leader
Taco Bell
11.2024 - 05.2025
GED -
UAA