Jace Horn
Derby,KS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Skilled in Power BI and communication, and fostering teamwork to support non-technical users in a fast-paced environment. Dynamic IT Help Desk Technician with proven success at Southwestern College in reducing downtime and enhancing customer satisfaction through effective problem-solving and technical troubleshooting. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
IT Help Desk Technician
Southwestern College
08.2024 - 05.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Customer Service Cashier
Tractor Supply
05.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Landscaper
Advanced Lawn & Landscaping
05.2022 - 08.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Lifeguard
Rock River Rapids
05.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Computer Science
Southwestern College
Winfield, KS05-2025
Skills
- Problem Solving & Critical Thinking
- Teamwork
- Communication
- Power BI
- Programming
- Technical troubleshooting
Timeline
IT Help Desk Technician
Southwestern College
08.2024 - 05.2025
Customer Service Cashier
Tractor Supply
05.2023 - 08.2023
Landscaper
Advanced Lawn & Landscaping
05.2022 - 08.2022
Lifeguard
Rock River Rapids
05.2019 - 08.2021
Bachelor of Science - Computer Science
Southwestern College
Similar Profiles
Chad KearneyChad Kearney
Computer Science Student at Southwestern CollegeComputer Science Student at Southwestern College
Jennifer RodriguezJennifer Rodriguez
Assistant Women's Soccer Coach at Southwestern CollegeAssistant Women's Soccer Coach at Southwestern College
Victor MendezVictor Mendez
Food Service Worker at Southwestern CollegeFood Service Worker at Southwestern College
Emily LedesmaEmily Ledesma
Dental Hygiene Student at Southwestern CollegeDental Hygiene Student at Southwestern College
Lyle PiekarskiLyle Piekarski
General Manager at Petco Animal Supplies Stores Inc.General Manager at Petco Animal Supplies Stores Inc.