Jace Hundley
Wapakoneta
Summary
Customer-focused technical support professional with hands-on experience troubleshooting phone, internet, TV, and network services for residential and business customers. Strong communicator with experience resolving technical issues, documenting cases, and supporting users in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Technical Support / Telecommunications Technician
Telephone Service Company
Wapakoneta
05.2023 - 01.2026
- Delivered technical support to residential and business customers via phone.
- Diagnosed and resolved issues related to internet, phone, and TV services.
- Provisioned customer services and connections to ensure seamless connectivity.
- Documented customer issues, actions taken, and resolutions for future reference.
- Coordinated with field technicians and dispatched service tickets efficiently.
- Assisted with installations while troubleshooting escalated technical issues.
- Participated in on-call support rotations to maintain service availability.
- Trained new employees on best practices and technical procedures.
Customer Service Associate
VanDel Drive-In
- Delivered customer service in a fast-paced environment
- Operated POS system and handled cash transactions accurately
- Trained new team members on procedures and customer interaction
Animal Care Technician
Joma Acres
Scott
- Maintained detailed records and daily documentation
- Followed procedures accurately in a regulated environment
- Trained new employees and ensured compliance with standards
Education
Career Passport - Network Systems
Vantage Career Center
Van Wert, OH01.2023
High School Diploma -
Lincolnview Local Schools
Middle Point, OH01.2023
Skills
- Technical troubleshooting and issue resolution
- Customer support (phone and ticket-based)
- Software and services support
- Windows OS installation and support
- Network services (internet, fiber, DSL, TV)
- Hardware and software troubleshooting
- Documentation and case notes
- Communication with technical and non-technical users
- Basic computer security concepts