Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jace Johnson

Bluffton,SC

Summary

At IMAX Movie Theatre, I excelled in streamlining ticket sales and enhancing patron experiences, demonstrating exceptional customer service and cash handling expertise. I also trained new staff, significantly improving customer satisfaction by reducing wait times. I was skilled in box office software and known for reliability, I effectively managed transactions and emergencies, fostering strong patron relationships. An accommodating Box Office Cashier consistently promotes positive guest experience and provides high levels of customer service. Talent at correctly and efficiently processing payments and responding to guest concerns was also a necessary skill. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing and capable of learning new responsibilities necessary for success in new positions and environments.

Overview

1
1
year of professional experience

Work History

Box Office Clerk

IMAX Movie Theatre
2019.08 - 2020.02
  • Provided exceptional customer service, addressing patron inquiries or concerns in a timely manner.
  • Streamlined ticket sales process, implementing an organized system to manage reservations and will-call tickets.
  • Enhanced patron experience with knowledgeable guidance on seating options and event details.
  • Ensured smooth event operations by managing box office transactions accurately and promptly.
  • Strengthened relationships with patrons, offering personalized recommendations based on their preferences and interests.
  • Trained new employees on box office procedures, fostering a cohesive team environment focused on excellent customer service.
  • Improved customer satisfaction by providing efficient and friendly ticketing services.
  • Reduced wait times during peak hours by implementing effective queue management strategies.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.

Education

Bachelor of Science - Pre-Medicine

University of South Carolina Beaufort
Bluffton, SC
12.2024

Skills

  • Reliability and punctuality
  • Cash handling expertise
  • Emergency Preparedness
  • Performance Tracking
  • ID Verification
  • Seat choosing guidance
  • Call Answering and Routing
  • Cash Handling
  • Facility Cleaning
  • Dispute Mediation
  • Box Office Software
  • Customer Service
  • Quick Learner
  • Dependability
  • Policy Enforcement
  • Refunds and exchanges

Timeline

Box Office Clerk

IMAX Movie Theatre
2019.08 - 2020.02

Bachelor of Science - Pre-Medicine

University of South Carolina Beaufort
Jace Johnson