Team Leader
Harkins Movie Theatre
- Supervise/participate in cash handling and operations of concession stand and box office in high volume, daily routine operations of a large movie theatre
- Highly involved in theatre marketing and customer relations
- Supervised large teams in day-to-day training and operations
- Successfully led a team of supervisors for an intense effort to reduce shortages to an all-time low, improving the previously set standards
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
