Jace Pettifor
Erwin,Tennessee
Summary
IT Support Professional with CompTIA A+ and Google IT Support Professional certifications, combining technical troubleshooting skills with real-world leadership experience. Former warehouse manager with a track record of training staff, managing operations, and solving complex problems under tight deadlines. Adept at hardware/software support, user assistance, and escalating issues appropriately. Eager to grow within IT while delivering reliable and friendly help desk support.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Special Project Manager
Lighting Resources, LLC
Johnson City, Tennessee
10.2024 - 10.2025
- Managed the daily retail return operation, handling over 10,000 lb of incoming retail return products per day.
- Oversaw and managed rotating teams of 3 to 7 employees to sort, inventory, scan, and compile information on products to prepare for shipping to over 15 different freight customers.
- Daily warehouse floor operations (sorting e-waste, breakdown of electronic components and PCs, loading/unloading trucks, driving forklifts/electric pallet jacks as needed to move and sort products, as well as other jobs, including handling all situations at the dock).
- Communicated updates effectively to stakeholders throughout the project lifecycle.
- Managed scheduling of tasks to facilitate timely completion of projects.
Warehouse Manager
The Ice Cream Club
Riviera Beach, Florida
07.2021 - 08.2024
- Oversaw daily warehouse operations for an ice cream manufacturer and distributor with over $14M in retail sales.
- Successfully managed high-volume periods and maintained a smooth workflow, ensuring timely delivery of products.
- Increased warehouse efficiency by improving inventory management processes and procedures.
- Managed the inventory of multiple products and created orders based on current needs, while preventing stockouts and overstock situations.
- Received incoming deliveries and loaded all outgoing deliveries, while making sure driver loads were secured safely.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Designated as the trainer for new staff on job duties, company policies, and safety procedures.
- Provided exceptional customer service through phone calls and emails, addressing concerns, answering questions, and helping customers create orders.
Powder Coat Painter
ATX Powder Coating
Riviera Beach, Florida
02.2018 - 07.2021
- Increased overall customer satisfaction by delivering high-quality, powder-coated products with a fast turnaround time.
- Optimized powder-coat application processes to achieve uniform coverage while minimizing overspray and waste.
- Prepared parts for coating and adhered to all powder coating application procedures to ensure quality.
- Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.
- Achieved consistent color matching across different substrates by properly preparing surfaces prior to the application of powder coat materials.
- Followed company safety protocols to maintain a safe working environment and prevent hazards.
Education
CompTIA A+ Certification -
CompTia
(Online)01-2026
Google IT Support Professional Certification -
Google
(Online)11-2025
Some College (No Degree) - Biology
Palm Beach State College
Palm Beach Gardens, FLSkills
- Technical support
- Customer service
- Project management
- Inventory management
- Equipment maintenance
- Problem resolution
- Communication skills
- Software installation
- Operating systems
- Help desk support
Certification
CompTIA A+
Proof of Certifications
- https://www.credly.com/badges/7566c999-1856-43ee-aea0-db54a33fe37a/public_url
- https://www.credly.com/go/SwHZDrdh
- https://coursera.org/verify/profession
al-cert/2VQL5K7V2MO5
References
References available upon request.
Timeline
Special Project Manager
Lighting Resources, LLC
10.2024 - 10.2025
Warehouse Manager
The Ice Cream Club
07.2021 - 08.2024
Powder Coat Painter
ATX Powder Coating
02.2018 - 07.2021
CompTIA A+ Certification -
CompTia
Google IT Support Professional Certification -
Google
Some College (No Degree) - Biology
Palm Beach State College