Jace Porter
Cleveland,OH
Summary
Recently certified Peer Recovery Support Specialist with 2 years lived experience in successful recovery. Eagerly looking for a new career path within the peer recovery support work force. With a strong passion for all different pathways for recovery and an eagerness to support individuals within their own journey in their own recovery. Involved within 12 step programs, community based recovery as well as many self care practices within my own wellness recovery plan, with experience with human service programs, community based resources and a strong passion and excitement for recovery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FirstEnergy
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
Makeup Artist
Chanel
02.2022 - 04.2024
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Demonstrated and explained use of different beauty products to educate customers.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Scheduled onsite and offsite makeup appointments for clientele.
Counter Manager
NARS Cosmetics
05.2020 - 06.2021
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
Makeup Artist
MAC Cosmetics
04.2016 - 04.2020
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Demonstrated and explained use of different beauty products to educate customers.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Scheduled onsite and offsite makeup appointments for clientele.
Education
High School Diploma -
Theodore Roosevelt High
Kent, OH06-2011
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Mental health advocacy
- Relapse prevention
Certification
Certified Peer Recovery Supporter
- license# APS.005829
Timeline
Customer Service Representative
FirstEnergy
04.2024 - Current
Makeup Artist
Chanel
02.2022 - 04.2024
Counter Manager
NARS Cosmetics
05.2020 - 06.2021
Makeup Artist
MAC Cosmetics
04.2016 - 04.2020
High School Diploma -
Theodore Roosevelt High