Jace Priddy
Albuquerque,NM
Summary
Detail-oriented technically proficient Network Cable Installer with in-depth knowledge and understanding of network cabling installation. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone ans as part of team.
Overview
11
11
years of professional experience
Work History
Network technician 5
Comcast
04.2021 - Current
- Track and report daily progress
- Launch new upgrades on the network
- Trained in reading fiber and plant maps
- Identify and repair chronic network problems
- Maintain positive relationships with customers
- Flexibility in providing services during non-business hours
- Resolve customer complaints in a professional and timely manner
- Consistently practicing safety precautions to ensure safe outcomes
- Routine troubleshooting, repairs, and maintenance of Comcast network
- Physical labor, including shoveling, climbing, and operating aerial lift systems
- Maintain safety checks of vehicles to perform services efficiently and effectively
- Work independently or in a team setting to accomplish solid service performance
- Use and operate essential test equipment for troubleshooting and product resolution on plant
- Train and help support the team with new software upgrades and troubleshooting programs
- Train and support new Network Maintenance Technicians on all activities, work methods, and quality.
Business and Residential Installer
Comcast
08.2013 - 04.2021
- Troubleshoot and repair issues
- Assisted in training new technicians
- New installation of Comcast products
- Beta tested and trialed Tech 360 application launch
- Ensured grounding and bonding were correctly installed
- Practiced customer and employee safety in residential and business
- Provided supportive customer education on Comcast Products
- Provided excellent customer service represented in the VOC survey
- Explored concerns with customers by asking specific, directive questions to find problems in a time-efficient manner.
Education
Bachelor of Science - Human Service with specialization in Criminal Justice
Wayland Baptist University
05.2005
Skills
- Network configuration
- Hardware Installation
- Network Troubleshooting
- Wireless Networking
Specialized Training
- OTDR
- Grafana
- RPHY training
- File Management
- Aerial lift certified
- Trained in ladder safety
- Fiber splicing and routing
- Trained in pole gaffing safety
- Microsoft Word
- Excel
- PowerPoint
Timeline
Network technician 5
Comcast
04.2021 - Current
Business and Residential Installer
Comcast
08.2013 - 04.2021
Bachelor of Science - Human Service with specialization in Criminal Justice
Wayland Baptist University