Summary
Overview
Work History
Education
Skills
Timeline
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Jacecia Alexander

Locust Grove,GA

Summary

Great personality and fun loving spirit. Looking to obtain a position that will enable strong management skills, as well as organizational skills, educational background, and experience. With the ability to perform at a high level in a fast pace environment while still maintaining the integrity of the work. Experienced in developing productive business relationships with senior management as well as customers and vendors. Great at problem solving and challenging the work and performance of the team to the best of their potential.

Overview

5
5
years of professional experience

Work History

Accounts Payable Specialist

Kuehnel+Nagel
Atlanta, GA
04.2022 - Current
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Developed client rapport by efficiently addressing incoming correspondence and resolving A/P inquires per day.
  • Reviewed account documentation for over accounts, rectified issues and contacted vendors about account changes.
  • Processed 100 invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Matched purchase orders to invoices and logged invoices into computer.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Reviewed each invoice and requisitions for payment approval.

Sr. Collections Account Manager

Carter-Young Inc
Conyers, GA
08.2021 - 03.2022
  • Research and resolve accounts payable discrepancies.
  • Handles escalated manager calls that need quick resolutions
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Documented interactions in computer database and updated information.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Process payments and applied to customer balances.
  • Contact clients with past-due payments and actively monitored payments due from clients.
  • Contacts over 100 customers daily to resolves client accounts
  • Successfully collects over $50,000 due back to clients monthly.

Senior Loan Specialist

OneMain Financial Inc.
Griffin, GA
10.2018 - 08.2021
  • Assist customers by listening to their needs and wants to help provide solutions that best achieve goals.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Developed and maintained relationships with local businesses and merchant dealers.
  • Developed prospects for new loans by conducting 100 cold calls weekly to current and past customers.
  • Actively licensed and able to sell life insurance in Georgia.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Successfully closed average of 30 loans per month.
  • Compiled closing packages for drafting and presentation accuracy.
  • Awarded Order of Merit, Ruby Level 2019 and 2020.

Collections Account Manager

Carter-Young Inc
Conyers, GA
01.2017 - 10.2018
  • Responsible for ensuring team adheres to all policies, laws and work effectively and efficiently.
  • Increased customer relationships with current clients by maintaining excellent customer service and protecting privacy.
  • Successfully collected over $50,000 monthly due back to clients.
  • Effectively communicated with defaulted debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payments and payment arrangements.
  • Ability and skills to effectively deal with angry debtors and third parties while remaining professional at all times.
  • Maintains hands-on presence, answering questions, taking escalated and manager calls, etc.
  • Top Collector and Top Performer

Education

Master of Science - Administration of Justice in Criminal Behavior

Wilmington University
New Castle, DE
2016

Bachelor of Science - Business Management And Human Resource Management

Wilmington University
New Castle, DE
2015

Skills

  • Strong knowledge of Microsoft Office Suite of products
  • Strong analytical and problem solving skills
  • Strong ability to multi task and prioritize
  • Sound communications skills, both written and oral
  • Able to act on own initiative
  • Strong leadership and management skills and able to successfully manage teams
  • Negotiation and Resolution
  • Quality assurance
  • Skip Tracing
  • Conflict Resolution and Relationship Building
  • Policy renewal, quoting and pricing
  • Quality Standards Compliance

Timeline

Accounts Payable Specialist

Kuehnel+Nagel
04.2022 - Current

Sr. Collections Account Manager

Carter-Young Inc
08.2021 - 03.2022

Senior Loan Specialist

OneMain Financial Inc.
10.2018 - 08.2021

Collections Account Manager

Carter-Young Inc
01.2017 - 10.2018

Master of Science - Administration of Justice in Criminal Behavior

Wilmington University

Bachelor of Science - Business Management And Human Resource Management

Wilmington University

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Jacecia Alexander