Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacelda Estrada

Lamesa

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.


Professional retail worker with solid experience. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results.


Professional retail worker prepared for role, bringing experience in inventory management, stocking, and maintaining organized displays. Flexible and adaptable approach to changing needs. Skills include efficient stocking, with attention to detail.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Target
10.2021 - 01.2024


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers and made them feel welcome.
  • Helped with staff training.
  • Inventory and stocking as needed.

Security Guard

Weidner Apartment Homes Texas
10.2021 - 10.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Secured premises and personnel by patrolling property.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Report maintenance issues (such as broken lights etc) that needed attention.

Cashier

Gebo's Farm & Ranch Supplies
04.2019 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Inventory and stocking.

Education

High School Diploma -

Lamesa High School
Lamesa, TX
05-2017

Skills

  • Customer relations
  • Problem resolution
  • Payment processing
  • Team work
  • Prioritization
  • Customer service
  • Fast learner and good listener

Timeline

Customer Service Representative

Target
10.2021 - 01.2024

Security Guard

Weidner Apartment Homes Texas
10.2021 - 10.2022

Cashier

Gebo's Farm & Ranch Supplies
04.2019 - 09.2020

High School Diploma -

Lamesa High School
Jacelda Estrada