Jacelle Laboy
Crestwood,IL
Summary
Versatile and dedicated professional with a proven track record in customer service and time management, perfected across roles from Amazon Flex to Golden Touch LLC. I am proficient in adaptability, ensuring quality assurance and problem-solving. Demonstrated ability to enhance customer satisfaction and team collaboration, leveraging strong communication and a positive attitude without compromising on detail. I am experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. I have great experience of effective communication and problem-solving in dynamic office environments.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon Flex
Country Club Hills, IL
07.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Home Care Aide
Golden Touch Llc
Chicago, IL
09.2023 - Current
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
Office Assistant
Golden Touch Llc
Chicago, IL
09.2023 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Crew Member
Dunkin' Donuts Franchising
Palos Heights, IL
04.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Cleaning Crew Member
Susan Marie Enterprises Inc.
Tinley Park, IL
09.2020 - 03.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
Education
Up To Junior Year -
Harold L Richards
Oak Lawn, ILJunior Year, No Diploma -
Pathways in Education
Chicago, ILSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management skills
- Complex Problem-solving
- Quality assurance
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Dependable and reliable
Accomplishments
My biggest accomplishment in life is my hard work drive and dedication to my two beautiful kids. As an almost 23 year old I manage to balance my work life and my family life, multitasking, time management and organization is my most critical element.
Timeline
Delivery Driver
Amazon Flex
07.2024 - Current
Home Care Aide
Golden Touch Llc
09.2023 - Current
Office Assistant
Golden Touch Llc
09.2023 - 12.2024
Crew Member
Dunkin' Donuts Franchising
04.2022 - 03.2023
Cleaning Crew Member
Susan Marie Enterprises Inc.
09.2020 - 03.2022
Up To Junior Year -
Harold L Richards
Junior Year, No Diploma -
Pathways in Education