Jacelyn Crisostomo
Mesa,AZ
Summary
Friendly and hardworking employee with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member and to make a positive impact to travelers.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Mesa, AZ
04.2024 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Starbucks Manager
Bashas'
Mesa, AZ
06.2019 - 04.2024
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2018
Insurance and Risk Management
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Cleanliness
- Friendly and outgoing
- Performance Improvement
- Professional Demeanor
- Speedy and efficient
- Active listener
- Team Leadership
- Customer Service
- Time management abilities
- Organizational Skills
Affiliations
- Reading
- Passion for Traveling
- Hiking
- Family-Oriented
Timeline
Barista
Starbucks
04.2024 - Current
Starbucks Manager
Bashas'
06.2019 - 04.2024
High School Diploma -
Perry High School
Insurance and Risk Management
Maricopa Community Colleges - Mesa Community College