Jacelyn Ogata
Honolulu
Summary
Positive attitude and strong interpersonal skills drive effective guest engagement. Quick adaptability to new responsibilities enhances team dynamics. Committed to leveraging and expanding customer service and communication expertise in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Disney College Program Intern
The Walt Disney Company
09.2023 - 07.2024
- Resolved guest concerns and complaints, ensuring adherence to Disney's service standards.
- Created magical moments for park visitors through engaging interactions and personalized attention.
- Executed accurate cash transactions while upholding strict financial policies to maintain trustworthiness.
- Demonstrated strong communication skills when interacting with diverse audiences, including various cultural backgrounds.
- Provided exceptional customer service, enhancing guest experiences with a positive attitude.
- Adapted to scheduling demands, accommodating changes during peak periods or special events.
Resort Staff
Ali’i Animal
01.2023 - 08.2023
- Ensured timely feeding schedules for all dogs according to owner instructions.
- Administered medicine to dogs as prescribed to support health and well-being.
- Maintained overall facility cleanliness by sanitizing dog spaces and equipment regularly.
- Regularly exercised dogs through walks and engaging play activities.
- Bathed and groomed dogs to promote hygiene and comfort.
- Facilitated positive dog socialization by monitoring playtime and encouraging interactions.
- Communicated effectively with clients regarding dog care and needs.
Sushi Maker
Kozo Sushi
08.2019 - 07.2020
- Managed cash register and processed online payments efficiently.
- Educated guests on various fish and shellfish options to enhance sushi selection.
- Coordinated with team members to ensure timely order preparation.
- Handled online and phone orders accurately, maintaining high service standards.
- Maintained a clean and organized workstation in compliance with food safety regulations.
- Thrived under pressure while meeting tight deadlines.
Education
Associate of Arts - Liberal Arts
Kapiolani Community College
05-2025
High School Diploma -
Henry J. Kaiser High School
05.2020
Skills
- Team collaboration
- Attention to detail
- Communication skills
- Multitasking abilities
- Customer assistance
- Positive demeanor
- Flexible availability
- Interpersonal skills
- Food safety practices
- Cash handling expertise
Timeline
Disney College Program Intern
The Walt Disney Company
09.2023 - 07.2024
Resort Staff
Ali’i Animal
01.2023 - 08.2023
Sushi Maker
Kozo Sushi
08.2019 - 07.2020
Associate of Arts - Liberal Arts
Kapiolani Community College
High School Diploma -
Henry J. Kaiser High School
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