Jacey Bailey
Bonner Springs
Summary
Highly adaptable CMA offering a combination of crisis intervention, medication administration, and behavioral de-escalation expertise. Proven track record of maintaining a calm, therapeutic presence in high-stress, acute care, and residential environments. Adept at recognizing early signs of psychological distress, managing psychotropic medication protocols with precision, and utilizing verbal redirection to ensure the safety of patients and staff alike.
Overview
4
4
years of professional experience
Work History
Certified Medication Aide
Alto Senior Living
Overland Park, KS
10.2025 - Current
- Managed medication carts, ensured proper storage, temperature logs, and compliance with controlled substance handling and count procedures.
- Led overnight floor operations for a 78 bed unit, serving as lead person for staffing, resident concerns, and emergent issues in collaboration with on-call nurse.
- Supported electronic health record workflows: PRN documentation with follow-up effectiveness notes, and incident reporting.
- Perform regular safety rounds and assisted residents with late-night and early morning activities of daily living to ensure resident security, well-being, and fall prevention.
- Respond promptly to call lights, emergency pendants, and alarms to address resident needs and manage urgent situations calmly.
Certified Medication Aide
Prairie Elder Care
Overland Park, KS
05.2024 - 02.2025
- Provide personalized care for 10 residents with advanced cognitive decline, utilizing validation therapy and redirection techniques to manage behaviors like sundowning, wandering, or anxiety.
- Foster a calm, predictable environment by structuring daily routines around each resident's unique personal history, preferences, and cognitive abilities.
- De-escalate behavioral expressions with patience and empathy, identifying underlying triggers (such as pain, frustration, or environmental overstimulation) to restore comfort.
- Safely administer medications to residents according to physician orders, strictly adhering to the rights of medication administration.
- Maintain a clean, safe, and homelike environment, assisting with light housekeeping, laundry, and sanitization of common living areas.
Patient Care Technician, Emergency Department
Prime Healthcare
Kansas City, KS
10.2022 - 01.2023
- De-escalate tense or aggressive situations involving altered, intoxicated, or highly stressed psychiatric patients using therapeutic communication and crisis intervention training.
- Assist clinical teams during high-acuity emergencies, traumas, and cardiac arrests by performing high-quality CPR, setting up specialized equipment, and running labs.
- Perform advanced clinical tasks under nurse supervision, including phlebotomy, obtaining 12-lead EKGs, splinting injured limbs, and urinary catheters.
- Conduct rapid, accurate vital sign assessments on incoming patients and continuously monitor critical individuals for sudden changes in status.
- Collect and process time-sensitive laboratory specimens, ensuring proper labeling and immediate delivery to the lab to expedite diagnosis.
Pharmacy Technician
Hy-Vee Pharmacy
Shawnee, KS
01.2022 - 08.2022
- Greet patients warmly at both the counter and drive-thru windows, making an effort to learn customer names to personalize their care experience.
- Answer pharmacy telephones promptly and professionally, handling general inquiries or routing clinical requests to the pharmacist when appropriate.
- Resolve customer issues and cross-departmental questions, including walking patients to retail sections of the store to locate health-related items.
- Assist pharmacists in the accurate preparation, counting, pouring, and labeling of prescription medications in a fast-paced retail environment.
- Accept written prescription orders and telephone refill requests from physicians' offices under the guidance and discretion of the supervising pharmacist.
Education
Certified Medication Aide - Certified Medication Aide
We Care Online
08-2024
No Degree - Emergency Medical Technology
Metropolitan Community College
Kansas City, MO05-2023
Certified Nursing Aide - Certified Nursing Aide
Johnson County Community College
Overland Park, KS05-2022
High School Diploma -
De Soto High School
De Soto, KS 05-2022
Skills
- Vital sign monitoring
- Advanced behavioral de-escalation
- HIPAA
- Patient monitoring
- Medication administration
- Attention to detail
Timeline
Certified Medication Aide
Alto Senior Living
10.2025 - Current
Certified Medication Aide
Prairie Elder Care
05.2024 - 02.2025
Patient Care Technician, Emergency Department
Prime Healthcare
10.2022 - 01.2023
Pharmacy Technician
Hy-Vee Pharmacy
01.2022 - 08.2022
Certified Medication Aide - Certified Medication Aide
We Care Online
No Degree - Emergency Medical Technology
Metropolitan Community College
Certified Nursing Aide - Certified Nursing Aide
Johnson County Community College
High School Diploma -
De Soto High School