Jacey Harper
New Orleans
Summary
Developed management skills in a collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Firehouse Subs
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associate in Criminal Justice - Criminal Justice
Pensacola State College
Pensacola, FL06-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Task delegation
Accomplishments
- Efficiently managed staff through progression of a second location opening.
- Mitigated fiscal discrepancies with effective inventory and supply control.
- Enforced food quality and cleanliness standards to achieve a nearly perfect steritech score.
- Learned strong scheduling structure and employee placement.
Certification
- Certified General Manager, Firehouse Subs - 3/21/2025
Languages
German
Full Professional
English
Native or Bilingual
Timeline
Manager
Firehouse Subs
07.2022 - Current
Associate in Criminal Justice - Criminal Justice
Pensacola State College
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