Jacey Tollett
Crossville,TN
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality work, customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
The Dressing Room
09.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maximized performance by monitoring daily activities and mentoring team members.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Customer Service Manager
Speedway
10.2021 - 09.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Completed data entry tasks with accuracy and efficiency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Monitored and optimized inventory, and reordered materials as required.
Education
Associate of Science - Psychology
Roane State Community College
Harriman, TN05.2021
High School Diploma -
Cumberland County High School
Crossville, TN05.2021
Skills
- Customer Service
- Problem-Solving
- Effective workflow management
- Staff Training
- Deadline-oriented
- Work Prioritization
- Customer Relations
- Cash Handling
Timeline
Customer Service Manager
The Dressing Room
09.2022 - 01.2024
Customer Service Manager
Speedway
10.2021 - 09.2022
Associate of Science - Psychology
Roane State Community College
High School Diploma -
Cumberland County High School
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