Jaci Borski
Springfield,IL
Summary
Dependable Office Associate with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
4
4
years of professional experience
Work History
Forensic Office Associate
State Of Illinois-Department Of Human Services
10.2023 - Current
- Developed and maintained spreadsheets in Microsoft Excel to track and chart information such as Forensic Psychiatric Evaluation due dates and length of stay for current patients.
- Checks documents for accuracy and correctness of spelling, grammar and punctuation.
- Faxes and files Forensic Psychiatric Evaluations to corresponding Judge, State's Attorney and Public Defender.
- Assembles patient charts and gathers appropriate information to do so,
- Create admission letters for new patients to send to courts.
- Maintains multiple spreadsheets for over 150 current patients and 50+ patients on waiting list for facility.
- Works alongside 10 Social Worker's to obtain Forensic Psychiatric Evaluations and proofs for clarity of content.
- Arranges transportation for patients with local county sheriff's office's and gathers documentation needed to do so.
Medical Office Assistant
SIU Medicine
01.2022 - 10.2023
- Handle patient interactions in a timely manner, but addressing each patient with personalized, friendly and polite service
- Memorizing providers schedules and expectations to keep patients in and out of their appointment at their scheduled times
- Scheduling vaccine appointments, as well as regular visits
- Collecting personal information, such as name, date of birth, emergency contact and insurance for proper billing
- Communicating with providers and nurses to ensure patient gets the best service.
Patient Access Specialist - Dermatology
Springfield Clinic
04.2021 - 01.2022
- Understanding any Insurance questions patients/pharmacy's may have.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
Medical Processor
MEDLAB
12.2020 - 04.2021
- Enter inventory, patient demographics, and test codes into computer system
- Prepare specimens for laboratory testing and analysis
- Ensure specimens and requisitions are correctly labeled
- Validate requisitions against specimens before scanning into the system.
Sales Associate
Maurices
10.2019 - 02.2020
- Supervised cashiers and register transactions
- Successful at building customer relationships to increase likelihood of repeated business
- Provided excellent customer service as well as conflict resolution skills
- Collected credit card, cash, and gift card payments
- Reconciled cash drawers at the start and end of each shift, accounting for errors.
Education
High School Diploma -
Athens High School
Athens, IL05.2019
Skills
- Customer service (5 years)
- Computer skills (5 years)
- Medical coding
- File Organization
- Data entry expertise
- Medical office experience (5 years)
- Medical terminology
- Microsoft Office (5 years)
Timeline
Forensic Office Associate
State Of Illinois-Department Of Human Services
10.2023 - Current
Medical Office Assistant
SIU Medicine
01.2022 - 10.2023
Patient Access Specialist - Dermatology
Springfield Clinic
04.2021 - 01.2022
Medical Processor
MEDLAB
12.2020 - 04.2021
Sales Associate
Maurices
10.2019 - 02.2020
High School Diploma -
Athens High School