Jaciano Mayne
Magna,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Customer Service Agent
Farmer's Insurance
03.2022 - Current
- Resolved customer inquiries regarding insurance products, policy modifications, claim submissions, and billing issues via multiple communication channels.
- Adhere to established guidelines to maintain compliance with quality assurance standards, consistently achieving high customer satisfaction ratings.
- Improved team performance by sharing best practices and aligning with data-driven objectives during weekly meetings, contributing to overall team effectiveness.
- Maintained compliance with quality assurance standards, consistently achieving high customer satisfaction ratings through adherence to established guidelines.
Fulfillment Center Associate
Amazon
11.2021 - 03.2022
- Facilitated order fulfillment by preparing, packaging, and dispatching customer purchases efficiently.
- Managed inventory through processing and organizing incoming and outgoing stock systematically.
- Enhanced warehouse procedures by providing actionable ideas in team discussions, promoting compliance with health and safety standards.
Account Manager Online Specialist
Discover Financial Services
05.2016 - 04.2021
- Delivered technical support for online account management, addressing customer inquiries via phone, messaging, and email to ensure prompt resolution.
- Facilitated communication for hearing-impaired customers using Telecommunications Device for the Deaf (TTD), effectively resolving account issues.
- Achieved monthly performance goals for schedule adherence and call handle times, fostering team engagement by sharing best practices.
Education
High School Diploma - Completed High School Requirements
Cypruss High School
Magna01-2015
Skills
- Complaint resolution
- Staff training
- Payment processing
- Customer retention
- Call center management
- Account management
- Customer support
- Call center skills
- Document analysis
Certification
- Customer Service & Engagement - Best in Class (2019), Discover Financial Services
- Customer Service & Engagement - Best in Class (2017), Discover Financial Services
- Top Survey, Farmer's Insurance
Timeline
Senior Customer Service Agent
Farmer's Insurance
03.2022 - Current
Fulfillment Center Associate
Amazon
11.2021 - 03.2022
Account Manager Online Specialist
Discover Financial Services
05.2016 - 04.2021
High School Diploma - Completed High School Requirements
Cypruss High School