Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhea Simon

Bridgeton,NJ

Summary

Dedicated Senior Customer Service Agent with 10 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

4
4
years of professional experience

Work History

Senior Customer Service Agent

Maximus
New York, NY
07.2022 - 07.2023
  • Answered inbound calls for NY Depart of Health.
  • Scheduled appointments for COVID testing.
  • Screened people to get the vaccine.
  • Collected personal and demographic information.
  • Answered questions pertaining to the vaccines.
  • Troubleshooting computer issues for customers that are setting up appointments at home.

Hotel Front Desk Supervisor

Courtyard by Marriott
Vallejo
07.2019 - 05.2022
  • Ensuring top tier service is provided to all customers and staff.
  • Greeting guest, processing reservation, ensuring all special requests are meant.
  • Processing Payments in person or over the phone.
  • Assist in solving all issues in a professional and expediting manner.
  • Assisting with making bi weekly schedules.
  • Knowledgeable of essential resort and/ or hotel operations.
  • Communicating with maintenance, housekeeping, security and outside vendors.

Customer Service Representative

Discover
New Castle , Delaware
05.2015 - 2019
  • Navigated a computerized phone system, answered claims, documented phone calls, and updated customer files.
  • Utilized effective verbal communication and problem-solving skills to handle customer service inquiries and complaints.
  • Reviewing applications, accounts and payments

Education

CNA - Nursing

Vallejo Nursing School
Vallejo, CA
03-2021

High School Diploma -

Vineland Senior High School
Vineland, NJ
07-2006

Skills

  • Customer Retention
  • Strategy Development
  • Payment Processing
  • Complaint Handling
  • Call Center Operations
  • Account Management
  • Membership renewals
  • Order Fulfillment
  • Service Recommendations
  • Documentation Review
  • Call Control
  • Conflict Management
  • Team monitoring
  • Credit card processing
  • Quality Assurance
  • Complaint resolution
  • Customer Support
  • Returns and exchanges
  • De-Escalation Techniques
  • Cross-Functional Collaboration
  • Process Improvement
  • CRM Software

Timeline

Senior Customer Service Agent

Maximus
07.2022 - 07.2023

Hotel Front Desk Supervisor

Courtyard by Marriott
07.2019 - 05.2022

Customer Service Representative

Discover
05.2015 - 2019

CNA - Nursing

Vallejo Nursing School

High School Diploma -

Vineland Senior High School

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Rhea Simon