Jane Kamande
Doha,Qatar
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Agent
Hamad international airport
Doha, Qatar
2022.04 - Current
- Reviewed customer feedback surveys to identify areas of improvement in the organization's services.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Identified potential opportunities for upselling products or services based on customer needs.
- Collaborated with other departments to ensure efficient resolution of any escalated issues.
- Resolved customer complaints via phone, email,
- Developed strategies for improving customer service processes.
- Assisted in training new Customer Service Agents on proper procedures and protocols.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Agent
Wilson Airport
Nairobi , Kenya
2020.05 - 2022.01
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Provided technical support over the phone when needed.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
Education
GED -
Kiambu Institute of Science And Technology
Kenya2018-01
Skills
- Call Center Operations
- Complaint Handling
- Conflict Management
- Service Recommendations
- Escalation management
- Customer Support
- Customer Service
- Team Collaboration
- Excellent Communication
- Relationship Building
- Teamwork and Collaboration
- Customer Retention
- Staff Training
Timeline
Senior Customer Service Agent
Hamad international airport
2022.04 - Current
Customer Service Agent
Wilson Airport
2020.05 - 2022.01
GED -
Kiambu Institute of Science And Technology