Martin Smith
Phoenix,AZ
Summary
Dynamic Senior Customer Service Agent with a proven track record at MHA Systems, recognized for enhancing client satisfaction and reducing complaints. Skilled in complaint handling and staff training, I excel in delivering exceptional customer experiences while managing time effectively. Committed to operational excellence and safety, with certifications in forklift operation and construction safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Agent
MHA Systems
01.2020 - 12.2023
- Reduced customer complaints by promptly identifying problems and implementing effective solutions.
- Provided comprehensive training sessions for new hires, ensuring a smooth transition into the role of Senior Customer Service Agent.
- Earned multiple recognition awards for outstanding performance in achieving client satisfaction scores.
- Regularly exceeded performance goals by prioritizing tasks, managing time effectively, and remaining focused on delivering exceptional customer experiences.
Forklift Operator
Medline Industries
01.2018 - 01.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Securely load trucks according to the destination of the shipment
Education
High School Diploma -
South Division University High School
Milwaukee, WI05-2007
Skills
- Construction Safety Certificate
- Basic Carpentry Certificate
- Call center operations
- Debt collection
- Call center experience
- Complaint handling
- Staff training
- Payment processing
- Customer retention
- Forklift operator certification
- Forklift operation
- Shipping and receiving
- Loading and unloading
- Warehouse safety
- Palletizing
- Lift equipment operation
- Dock operations
- CPR training
- Staff management
- Communication and presentation
- Reliability
- Multitasking Abilities
- Excellent communication
- Customer service excellence
Certification
Construction Safety Certificate
Basic Carpentry Certificate
Timeline
Senior Customer Service Agent
MHA Systems
01.2020 - 12.2023
Forklift Operator
Medline Industries
01.2018 - 01.2020
High School Diploma -
South Division University High School
Similar Profiles
Stephanie CharboneauStephanie Charboneau
Loan Processor at MHA SystemsLoan Processor at MHA Systems
Chyna YoungbirdChyna Youngbird
Correctional Sergeant at MHA - GTFJCCorrectional Sergeant at MHA - GTFJC
Komal Chandra JoshiKomal Chandra Joshi
Deputy Commandant at Sashastra Seema Bal (MHA, GoI)Deputy Commandant at Sashastra Seema Bal (MHA, GoI)