Jacie Buck
Norman,OK
Summary
Diligent IT with proven track record in troubleshooting and resolving technical issues efficiently. Successfully aided users by providing timely and effective solutions, contributing to improved system performance. Demonstrated strong problem-solving abilities and excellent communication skills in user support and technical guidance.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Technician
OKC Thunder
11.2022 - Current
- Assisted in troubleshooting network connectivity problems, improving overall system reliability.
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Game day equipment set-up in compliance with NBA standards.
Information Systems Technician Second Class(IT2)
US Navy
09.2018 - 09.2022
- Managed inventories of $90k of classified equipment. Provided Tier I support to 250+ users at sea and shore.
- Managed network user accounts through Active Directory and Microsoft Exchange.
- Trained junior technicians on troubleshooting techniques and system maintenance procedures.
- Developed documentation for technical processes, improving knowledge sharing among team members.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs of HF, UHF, SHF, and EHF antennas.
- Created and updated SOPs for fellow ITs and network users to aid in learning and to lessen the need for trouble calls.
- Ensured shipboard user compliance of EKMS and Naval network policies.
Education
High School Diploma -
Ada High School
Ada, OK05.2018
'A' School Certification - undefined
Corry Station
Pensacola, FL04.2019
Skills
- Technical troubleshooting
- Equipment setup
- Self-management
- Software updates
Timeline
IT Helpdesk Technician
OKC Thunder
11.2022 - Current
Information Systems Technician Second Class(IT2)
US Navy
09.2018 - 09.2022
'A' School Certification - undefined
Corry Station
High School Diploma -
Ada High School
Awards
US Navy Flag Letter of Commendation (2020), US Navy Good Conduct Medal (2021), Honorable Discharge (2022)