Shahana Parveen
Hudsonville,MI
Summary
Experienced customer service specialist,IT Helpdesk Technician and Mapping Engineer with a proven track record at British Telecommunication.Worked as tech support for state farm agents.Known for exceptional technical troubleshooting and compassionate client relations, I excel in delivering superior customer service and innovative technical solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Helpdesk Technician
Concentrix
10.2021 - 03.2023
Mapping Engineer
British Telecommunication
01.2016 - 05.2018
.
- Developed high-quality engineering designs and plans to meet industry standards.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Performed complex calculations to analyze and optimize engineering processes.
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Developed comprehensive project plans to ensure timely completion within budget constraints.
- Documented and developed engineering procedures and processes.
Education
Master of Arts - Linguistics
Delhi University
Delhi, CASkills
- Committed, efficient and reliable team player
- Customer Advocate
- Compassionate and Understanding
- Meticulous and detail oriented
- Results-oriented
- Excellent Communication Skills
- Client Relations Expert
- Superior Customer Service
- Complex Problem Solver
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance
- Remote Support
- Ticket management
- Hardware Configuration
- Technical Troubleshooting
Certification
Texas property and casuality certification.Pearson VUE
05/30/2024.
Timeline
IT Helpdesk Technician
Concentrix
10.2021 - 03.2023
Mapping Engineer
British Telecommunication
01.2016 - 05.2018
Master of Arts - Linguistics
Delhi University
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