Summary
Overview
Work History
Education
Skills
Timeline
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Jacie Causey

Mentor,OH

Summary

Accomplished Customer Service Associate with a proven track record at Aldi, enhancing customer satisfaction and engagement through expert handling of billing disputes and efficient problem resolution. Skilled in point of sale systems and known for exceptional guest services, I significantly contribute to a positive and dynamic team environment, focusing on achieving and surpassing company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Walgreens
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Associate

Aldi
05.2021 - 06.2024
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Crew Member

Chipotle Grill
02.2020 - 01.2021
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Shift Leader

Dunkin' Donuts
12.2016 - 02.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

High School Diploma -

Mentor High School
Mentor, OH
05-2016

Skills

  • Point of sale systems
  • Guest services
  • Complex Problem-solving
  • Tactful and diplomatic
  • Inventory control
  • Regulatory compliance

Timeline

Customer Service Associate

Walgreens
10.2024 - Current

Associate

Aldi
05.2021 - 06.2024

Crew Member

Chipotle Grill
02.2020 - 01.2021

Shift Leader

Dunkin' Donuts
12.2016 - 02.2020

High School Diploma -

Mentor High School

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Jacie Causey