Summary
Overview
Work History
Education
Skills
Timeline
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Jacie Ratliff

Odessa

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Winghouse Bar & Grill. Proven ability to enhance guest experiences through effective team collaboration and order accuracy, while managing high-volume dining environments. Committed to maintaining dining area standards and fostering guest relations for increased loyalty.

Overview

1
1
year of professional experience

Work History

Server (Winghouse Girl

Winghouse Bar & Grill
12.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Food Runner

World Of Beer
11.2024 - 12.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Service Assistant/ Server

World Of Beer
03.2024 - 11.2024
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Delivered entrees and platters of food to patrons in support of wait staff.
  • Improved customer satisfaction by providing timely and efficient service assistance.

Team Member

Tractor Supply Company
02.2024 - 05.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Cathedral High School
Natchez, MS
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Guest relations management
  • Point of sale operation
  • Dining area maintenance
  • Tableside etiquette
  • Food sales and promotion
  • Table setting

Timeline

Server (Winghouse Girl

Winghouse Bar & Grill
12.2024 - 04.2025

Food Runner

World Of Beer
11.2024 - 12.2024

Service Assistant/ Server

World Of Beer
03.2024 - 11.2024

Team Member

Tractor Supply Company
02.2024 - 05.2024

High School Diploma -

Cathedral High School

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Jacie Ratliff