Jaciel Posada
Phoenix,AZ
Summary
Motivated and detail-oriented professional with strong technical skills and a proven background in customer service. Experienced in troubleshooting software and hardware issues, managing databases, and supporting cloud-based applications. Adept at communicating complex technical information to non-technical users, ensuring high levels of customer satisfaction. Skilled in problem-solving, multitasking, and delivering timely solutions in fast-paced environments. Committed to continuous learning and providing exceptional support to users and clients.
Overview
9
9
years of professional experience
Work History
Sortation Center Associate
Amazon
Phoenix, AZ
08.2020 - Current
- Streamlined processing, scanning, and packing of over 300 customer orders daily, consistently surpassing performance targets.
- Supported a fast-paced team environment while consistently meeting or exceeding hourly rate goals.
- Proactively monitored scan rate performance and self-adjusted workflow to maintain top-quartile productivity without sacrificing accuracy.
- Assisted in training new associates on standard operating procedures, and productivity best practices.
Store Clerk
QuikTrip
Avondale, AZ
05.2016 - 08.2020
- Delivered fast, friendly, and accurate service to an average of 500+ customers per shift in a high-volume convenience store.
- Ensured store cleanliness and safety by performing hourly inspections and completing cleaning checklists.
- Handled customer complaints and resolved issues quickly while maintaining professionalism and service quality.
- Assisted in receiving deliveries and updating inventory records, helping reduce shrink and out-of-stock items.
Education
Bachelor of Science - Information Technology
Maricopa Community Colleges, Phoenix College
Phoenix, AZ12-2025
Associate of Science - Business
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2023
Skills
- Windows Office 365
- Hardware support
- Operating system
- Technical Support
- Problem Solving
- Time Management
- Attention to Detail
- Multitasking
Projects
Personal Website
- Developed a responsive website using HTML, CSS and JavaScript
Routers and Switches
- Troubleshot switch port issues by analyzing port status and using commands like show interface and show vlan brief to verify configurations.
- Enabled password recovery procedures on Cisco switches, configuring the switch to reset passwords securely during troubleshooting.
- Routed and secured cables with Velcro straps, cable ties, and cable management accessories to prevent strain and preserve cable integrity.
Timeline
Sortation Center Associate
Amazon
08.2020 - Current
Store Clerk
QuikTrip
05.2016 - 08.2020
Bachelor of Science - Information Technology
Maricopa Community Colleges, Phoenix College
Associate of Science - Business
Maricopa Community Colleges, Estrella Mountain Community College