Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jacinda Molden

Jacinda Molden

Lancaster,PA

Summary

Dynamic customer service professional with a proven track record at Susquehannaprinting.com, excelling in active listening and critical thinking. Adept at utilizing customer service software to enhance satisfaction and resolve issues efficiently. Recognized for improving service standards and fostering teamwork, ensuring seamless operations during peak periods.

Overview

8
8
years of professional experience

Work History

Customer Service Rep

Susquehannaprinting.com
10.2021 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues effectively.
  • Learned and utilized customer service software to document interactions and track resolutions.
  • Adapted quickly to changes in procedures, ensuring seamless service delivery during peak times.
  • Supported team members by sharing knowledge of products and services to enhance customer satisfaction.

Cashier

LCM Subaru
04.2022 - 09.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained accurate cash drawer, ensuring daily reconciliation of funds.
  • Collaborated with team members to improve customer service standards.

Overnight Stocker/cashier

Walmart
09.2019 - 06.2020
  • Efficiently stocked shelves, ensuring product rotation and optimal presentation.
  • Collaborated with team to unload deliveries and organize inventory.
  • Monitored inventory levels, reporting discrepancies to management.
  • Maintained clean work environment, adhering to safety protocols.

Order Picker

Giant Direct
08.2017 - 07.2019
  • Operated pallet jacks and forklifts to efficiently transport products within warehouse.
  • Selected and picked customer orders accurately, ensuring timely fulfillment and delivery.
  • Maintained cleanliness and organization of work area to uphold safety standards.
  • Collaborated with team members to streamline order picking processes and enhance productivity.

Education

NA

JP McCaskey High School
Lancaster
11.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Cashier

LCM Subaru
04.2022 - 09.2025

Customer Service Rep

Susquehannaprinting.com
10.2021 - Current

Overnight Stocker/cashier

Walmart
09.2019 - 06.2020

Order Picker

Giant Direct
08.2017 - 07.2019

NA

JP McCaskey High School

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Jacinda Molden