Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jacinda Wilkas

New Britain,CT

Summary

Motivated psychology graduate with excellent communication, organization, and planning skills. Detail-oriented and dedicated to making a positive impact. Seeking a rewarding position that offers work-life balance and the opportunity to contribute meaningfully.

Overview

8
8
years of professional experience

Work History

Mental Health Associate

Pyramid Healthcare
06.2022 - Current
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

Baker

Pat's IGA
06.2021 - 06.2022
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Established merchandising, sales and profit objectives to drive business success.
  • Set heat and humidity temperatures for proof box.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Served over 50 bakery customers daily with professional and effective customer service

Gas Station Attendant

Patterson Oil Company
06.2016 - 06.2021
  • Maintained clean and orderly work station.
  • Checked customer identification for cigarette and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Responded to all customer inquiries thoroughly and professionally.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Served over 100 customers daily with professional customer service

Beauty Advisor

Beauty Plus Salon
09.2018 - 03.2019
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, and cash sales transactions for more than 100 customers per day

Cashier

Caraluzzi's Market
09.2017 - 05.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete over 200 customer purchases daily

Education

Bachelor of Arts - Psychology

Western Connecticut State University
Danbury, CT
05.2022

Skills

  • Work Task Prioritization
  • Cooperative Attitude
  • Customer Relations
  • Suggestive Selling
  • Energetic and Outgoing
  • Customer Service
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Time Management
  • Engaging with Diverse Customers
  • Product Display
  • Upselling
  • Teamwork and Collaboration
  • Administration
  • Planning and Organization

Affiliations

  • Psi Chi member
  • NSLS member

Timeline

Mental Health Associate

Pyramid Healthcare
06.2022 - Current

Baker

Pat's IGA
06.2021 - 06.2022

Beauty Advisor

Beauty Plus Salon
09.2018 - 03.2019

Cashier

Caraluzzi's Market
09.2017 - 05.2018

Gas Station Attendant

Patterson Oil Company
06.2016 - 06.2021

Bachelor of Arts - Psychology

Western Connecticut State University

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Jacinda Wilkas