Jacinta McEvoy
Maspeth,NY
Summary
Accomplished leader with a proven track record at Lindblad Expeditions, adept in transforming operations and driving significant growth through strategic partnerships and technology leverage. Excelled in team leadership and complex problem-solving, enhancing productivity and customer satisfaction. Mastered the art of negotiation, achieving notable business development milestones while fostering a culture of innovation and collaboration.
Overview
29
29
years of professional experience
Work History
Vice President of Reservation Sales and Operations
Lindblad Expeditions
06.1997 - 06.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Increased company growth through collaboration with sales and marketing departments.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
Vice President of Global Sales
Lindblad Expeditions
05.1997 - 06.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Increased company growth through collaboration with sales and marketing departments.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Increased sales $[Amount]through aggressive sales program overhaul, market campaigns, and new product launches.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Directed technological improvements, reducing waste and business bottlenecks.
Product Development Manager
Academic Arrangements Abroad
09.1995 - 05.1997
- Oversaw development of more than [Number] new products each year.
- Cultivated valuable relationships with external partners including manufacturers and distributors facilitating successful launches.
- Conducted comprehensive market research to identify untapped opportunities for new product development or improvement of existing products.
- Collaborated with marketing teams to create compelling product messaging, leading to increased sales and market share.
- Managed cross-functional teams to ensure timely delivery of high-quality products, resulting in strong stakeholder satisfaction.
- Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
- Optimized resource allocation by conducting thorough assessments of project requirements, budgets, and timelines.
- Increased customer satisfaction with product quality by implementing rigorous testing protocols and addressing issues promptly.
- Spearheaded the successful integration of acquired product lines into core offerings, resulting in seamless transitions for stakeholders.
- Approved product documentation to promote easy-to-follow manuals and technical documents.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Mentored junior team members, fostering professional growth opportunities while increasing overall team productivity.
- Reviewed product development budgets, expenditures and research.
- Coordinated with suppliers and vendors to negotiate contracts, ensuring cost-effective sourcing for materials and components.
- Conducted product inspections to meet organizational and industry standards and requirements.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Coordinated with design and media teams to develop high-quality creative assets.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Implemented continuous improvement initiatives, identifying areas for growth and refining existing processes to enhance efficiency.
Education
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Client Relationship Building
- Business Development
- Account Management
- Customer Service
- Operations Management
- Documentation And Reporting
- Risk Management
- Process Improvement
- Negotiation and Persuasion
- Training and mentoring
- Presentations
- Staff Development
- Performance monitoring
Timeline
Vice President of Reservation Sales and Operations
Lindblad Expeditions
06.1997 - 06.2024
Vice President of Global Sales
Lindblad Expeditions
05.1997 - 06.2024
Product Development Manager
Academic Arrangements Abroad
09.1995 - 05.1997
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