Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Jacinta Knight Johnson

Fayetteville,NC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Mass Markets
11.2021 - Current
  • Trained over 100 agents how to properly utilize their systems
  • Completed payroll to ensure that all agents were paid properly and time.
  • Utilize ADP payroll systems.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Compiled training materials for new employees and tracked skill development
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Call center Agent

Touchpoint Contact Center
08.2019 - 11.2022
  • Answer 90-100 inbound calls and place outbound calls using VOIP
  • Document calls that received for major insurance companies.
  • Schedule pick up times with owners for salvaged vehicles.
  • Completed correspondence with adjusters to ensure that vehicle was removed in timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Call Center Agent

TTEC
09.2017 - 04.2019
  • Answer80 to 90 inbound calls for fast paced call center
  • Document calls received for American Red Cross
  • Sell products to customer.

Correctional Officer

NC Department of Public Safety
01.2008 - 09.2011
  • Kept general public safe by monitoring movements of inmates.
  • Created reports that had to be on legal documents that could be used in court.

Community Resource Coordinator

Parents Choice LLC
01.2007 - 12.2008
  • Recruited clients for company
  • Placement for clients with their Paraprofessionals
  • Managed Paraprofessionals and reviewed their case notes so that company could get paid.

Education

BA - Health Care Administration, Health Care Administration and, Public Administration

Ashford University
San Diego, CA
11.2012

Skills

  • Type 40 wpm
  • Detail oriented
  • Experience utilizing Salesforce programs
  • Utilize ADP software for payroll
  • Proficient with Microsoft Word, Excel, PowerPoint and Excel
  • Team Training
  • Overseeing Personnel
  • Supervising Technicians
  • Directing Team Members
  • Performance Monitoring and Evaluation
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Collecting Data
  • Word Processing
  • Meetings And Conferences
  • Administrative Support

Certification

  • CSEP - Certified Special Event Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Operations Supervisor

Mass Markets
11.2021 - Current

Call center Agent

Touchpoint Contact Center
08.2019 - 11.2022

Call Center Agent

TTEC
09.2017 - 04.2019

Correctional Officer

NC Department of Public Safety
01.2008 - 09.2011

Community Resource Coordinator

Parents Choice LLC
01.2007 - 12.2008

BA - Health Care Administration, Health Care Administration and, Public Administration

Ashford University

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Jacinta Knight Johnson