Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Volunteer

KEYONA FLOWERS

Las Vegas,NV

Summary

Domestic and International Account Sales Management/Product Assortment and Merchandising/Off Price Sales Coordinator/Team Leadership and Development/Wholesale Operations Brand Partners

Overview

13
13
years of professional experience

Work History

WHOLESALE OPERATIONS MANAGER

Lucy Darling
03.2023 - Current
  • Manage over 10 wholesale account setups and ongoing support.
  • Continuously exceed monthly, quarterly and annual profit goals by ensuring all shipments are fulfilled according to routing guidelines and ship dates required by wholesale partner
  • Ensure brand principles are communicated and upheld throughout wholesale activities
  • Supervise industry events including trade show set-up, merchandising and take down
  • Developed meaningful relationships with accounts to encourage trust and loyalty
  • Responsible for providing and updating packaging and routing requirements for 3PL. Including ticketing and labeling requirements.
  • Main point of contact for 3PL locations in US, AUS, UK and US
  • Manage purchasing, sales, marketing and customer account operations efficiently
  • Reduce financial inconsistencies while assessing and verifying billing invoices
  • Produce sales reports to monitor sales growth, aging and accounts receivable.

ACCOUNT MANAGER, DOMESTIC & INTERNATIONAL

Little Giraffe / Dammit Dolls
03.2016 - 10.2022
  • Consulted with businesses to supply accurate product and service information
  • Serviced accounts on regular basis to propose new products or services and maximize revenue
  • Communicated with both internal and external teams to ensure order fulfillment from start to shipping
  • Maintained accurate and detailed records of all current clients and prospects.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Regularly collaborated with Director of Sales on markdowns and ensuring sale goals were met with wholesale and e-commerce businesses through strategic media plans and ideas to clients based on their objectives
  • Created product SKU numbers in addition to assigning UPCs
  • Updated account portals on current closeouts and sale units
  • Assisted with advertising and sales promotion programs
  • Reviewed unfulfilled orders, identified issues and corresponded with customer relations and fulfillment teams to resolve them; keeping accounts informed of fulfillment delays
  • Followed up with existing clients for payment, restock, and product recommendations
  • Responsible for all international shipping documents such as Commercial Invoices, EEI filings, NAFTA in addition to assigning HTS Codes.
  • Oversaw international sales in 3 different markets
  • Kept company in compliance with export standards and international requirements

CUSTOMER RELATIONS MANAGER, B2C / B2B

Little Giraffe / Dammit Dolls
01.2011 - 03.2016
  • Supervised team of 5 employees in customer relations department, ensuring all customer requests were fulfilled in timely manner
  • Responsible for employee onboarding processes and provided onsite training for new hires
  • Created procedures and guidelines for delivering excellent customer service to drive sales
  • Developed and maintained complete schedule of all approved vacation, floating holiday, and any other paid time off to ensure complete coverage
  • Main point of contact for 3PL
  • Keeping fulfillment center up to date with new products, and new procedures implemented
  • Received and reviewed weekly inventory reports provided by 3PL
  • Maintained inventory levels on all retail sites and portals.

Education

Associate of Science - BUSINESS ADMINISTRATION AND MANAGEMENT

Santa Monica College
Santa Monica, CA
Current

Skills

  • Team Management
  • Exceptional Soft skills
  • Type 40 wpm
  • Proficient in MS Suite/Google Drive
  • Great with numbers and strong analytical skills
  • Excellent time management skills
  • Skill in completing/prioritizing multiple tasks at once
  • Software: Blue Cherry, QuickBooks Enterprise, QuickBooks Office, Shopify, Amazon Seller Central, and Webcube
  • Skill in identifying and resolving problems
  • Exceptional oral and written communication
  • Highly detail oriented
  • Ability to work independently as well as with teams to meet company goals

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

WHOLESALE OPERATIONS MANAGER

Lucy Darling
03.2023 - Current

ACCOUNT MANAGER, DOMESTIC & INTERNATIONAL

Little Giraffe / Dammit Dolls
03.2016 - 10.2022

CUSTOMER RELATIONS MANAGER, B2C / B2B

Little Giraffe / Dammit Dolls
01.2011 - 03.2016

Associate of Science - BUSINESS ADMINISTRATION AND MANAGEMENT

Santa Monica College

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