Lourdes Avila
Dallas,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
30
30
years of professional experience
Work History
Customer Service/Office Operations Associate
Kemper Insurance
Dallas,Texas 75211
01.2009 - 02.2024
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided exceptional customer service through prompt response times and accurate information dissemination
Customer Service/front Office/Processor Operations
Hispanic Financial Group
DALLAS, TEXAS
01.2006 - 05.2007
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Assessed loan portfolios for compliance with underwriting policies
- Ensured strict adherence to federal lending guidelines while processing mortgage applications for diverse clientele.
- Contributed to positive work environment by maintaining open lines of communication with colleagues and management staff.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors
Residential Loan Officer
Guaranty Bank
DALLAS, TEXAS
01.2006 - 05.2007
- Kept up-to-date with industry changes by attending conferences, workshops, seminars that focused on mortgage trends impacting market.
- Identified opportunities to cross-sell and upsell loan products to customers
- Implemented proactive follow-up procedures with past clients to foster long-term relationships and encourage repeat business or referrals
- Provided exceptional customer service by promptly addressing client concerns and resolving any issues that arose during loan process.
Clerical Clerk II
First American Real Estate Tax Service
Dallas, TEXAS
03.2003 - 01.2006
- Research delinquent property taxes
- Research and correct parcel number and account number
- Cont tax assessor and tax collector as well as homeowner
- Verify legal description of property.
Customer Account Specialist
Nations Bank/Bank Of America
DALLAS, TEXAS
08.1996 - 02.2003
- Set up new customer accounts and updated existing profiles with latest information
- Prepared and submitted timely invoices, statements and payment reminders for customers
- Assist with Spanish speaking customers
- Research and maintenance loan accounts.
Receptionist/Teller/Sales Representative
Bank One
Dallas, Texas
03.1994 - 07.1996
- Generated monthly reports on customer activity and customer feedback
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Processed customer transactions promptly, minimizing wait times
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
No Degree Basic Clerical Course -
El Centro College
Dallas, TX01.1996
Skills
- Front Desk Experience
- Phone knowledge
- Highly Dependable
- Bilingual spanish, translate,read,write
- Type 40 wpm
- Microsoft word,excell
- Sort mail
Timeline
Customer Service/Office Operations Associate
Kemper Insurance
01.2009 - 02.2024
Residential Loan Officer
Guaranty Bank
01.2006 - 05.2007
Customer Service/front Office/Processor Operations
Hispanic Financial Group
01.2006 - 05.2007
Clerical Clerk II
First American Real Estate Tax Service
03.2003 - 01.2006
Customer Account Specialist
Nations Bank/Bank Of America
08.1996 - 02.2003
Receptionist/Teller/Sales Representative
Bank One
03.1994 - 07.1996
No Degree Basic Clerical Course -
El Centro College