MANUEL SANCHEZ LUGO

• Multitasked by checking in clients, checking out, answering emails and phones
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Organized and replenished medical supplies in the veterinary treatment area.
• Provided basic care and maintenance for animals in the facility.
• Gave post-operative instructions to pet owners regarding home care of their pets.
• Assisted veterinarians with physical examinations of animals.
• Obtained information and history from clients to maintain medical charts.
• Restrained animals during examination or treatment procedures in a humane manner.
• Maintained cleanliness of exam rooms between appointments.

• Assisted veterinarians in performing examinations and treatments for various animals.
• Monitored patient vital signs and promptly communicated changes to veterinary staff, ensuring timely interventions.
• Prepared surgical instruments and maintained sterile environments during procedures.
• Administered vaccines and documented injection sites in medical notes while performing cystocentesis to collect urine, drawing blood, conducting radiographs, and preparing discharge medications.
• Assisted team mates as needed and being a team player was critical role for a Modern Animal Employee, communication skills were a must as well
• Occasionally would do host (front desk reception work as well) very familiar with communication skills on a computer as well

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Welcome customers in with a smile
• Helped customers select their boba tea or coffee based off caffeine strength or sweetness levels of the drinks
• Learned of all the drink menus ingredients, sweetness level adjustments, caffeine levels
• Learned the drinks code names such as C1, C2, TR, JMT, AMT etc etc
• Placed phone orders
• Restocked the area when needed
• Learned how to make the Boba drinks

At South Shores Animal Hospital customer service is our number 1 priority, we like to stand out from the corporate vet offices and make our clients feel like they are part of our family because we love our personal pets as much as we love theirs! Every client and pet is unique in their own way and we love to make sure they know it! From handling 20+ phone calls a day, pharmacy refills and credit card transactions nothing is accomplished with some good old team work! Being fast and accurate is crucial in our roles for we need to memorize a lot of information so we can make our clients feel like the V.I.P

• Greeted incoming customers to provide immediate, friendly and knowledgeable support.
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Researched issues and made quick decisions to achieve efficient and effective resolutions.
• Managed and updated physical and digital client account information to keep records accurate and current.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Tracked down sources of special products and services to meet customers' special needs.
• Prepared, completed and processed customer account forms and database changes.
• Learned how to use WoofWare program
• Dealt with cash transactions as well as credit cards

• Started off as bather and then proceeded to become a groomer thru Petco
• Groomed at the time 4 to 8 dogs, 4 in the AM and then 4 in the PM
• Groomed dogs according to what pet parents directed me to do
• Handled pets gently and patiently
• Always greeted the client when they would step into the salon
• Maintained grooming equipment clean
• Maintained grooming salon clean
• Did work for PetSmart as well