Jack Adams
Saint Charles,MO
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
26
26
years of professional experience
Work History
Office Administrator
Adams Law Group
Saint Peters, MO
06.1998 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Scheduled appointments for senior management team members using Outlook calendar system.
Service Writer
5 Star Auto Plaza
Saint Charles , MO
03.2023 - 03.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Executive Staff Officer
National Geospatial-Intelligence Agency, NGA
Saint Louis, MO
09.2020 - 04.2023
- Provided executive-level administrative support to senior management.
- Organized and coordinated meetings, conferences and other special events.
- Developed procedures for improving operational efficiency of the department.
- Compiled reports, documents and presentations for internal use.
- Assisted in budget preparation and tracked expenditures.
- Maintained confidential records and files for executives.
- Reviewed incoming correspondence and acted on requests as appropriate.
- Prepared expense reports and monitored corporate credit card accounts.
- Answered inquiries from external customers regarding policies or procedures.
- Coordinated travel arrangements, including flights, hotel reservations, car rentals.
- Scheduled appointments with clients, vendors, staff members, executives.
- Managed calendars for multiple executives simultaneously.
- Prioritized tasks based on urgency and importance.
- Created agendas for staff meetings.
- Monitored projects progress by tracking activity, resolving problems, publishing status reports.
- Researched new technologies that could improve operations efficiencies.
- Facilitated communication between departments within the organization.
- Conducted research to assist in decision making processes.
- Acted as a liaison between executives and employees at all levels of the organization.
- Assisted with onboarding process of new employees into their positions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Lingust
FBI
Saint Louis, MO
07.2016 - 09.2020
- Conducted research on linguistics topics such as morphology, syntax, and phonology.
- Created databases of language data for analysis and comparison.
- Analyzed spoken and written languages to identify patterns and trends.
- Developed methods to teach foreign languages in a classroom setting.
- Edited documents related to linguistics projects or studies.
- Assisted with the development of new language-teaching tools.
- Collaborated with other linguists on various research projects.
- Compiled reports detailing findings from linguistic analyses.
- Gave presentations at conferences related to linguistics topics.
- Researched current trends in second-language learning techniques.
- Transcribed audio recordings into written text using specialized software.
- Prepared lesson plans focused on developing fluency in target languages.
Lead Paralegal
CitiMortgage
O'Fallon, MO
08.2012 - 08.2017
- Reviewed and organized case documents to ensure accuracy of information.
- Drafted legal pleadings, motions, and other court filings.
- Conducted research on relevant laws, regulations and judicial decisions as needed.
- Coordinated client meetings, depositions, hearings and trials.
- Assisted attorneys in preparing for trial by organizing exhibits and witnesses.
- Performed administrative tasks such as maintaining records, filing documents with the court system and scheduling appointments.
- Examined legal documents to determine if they comply with applicable laws or regulations.
- Prepared summaries of interviews conducted with clients or witnesses.
- Provided guidance to paralegals and other staff members regarding procedural matters.
- Developed strategies to help attorneys prepare cases for litigation or settlement negotiations.
- Loss Mitigation duties including: short sales, escrow analysis, loan modifications, forbearance's, payback plans, conducting montage analysis.
Education
Master of Science - Intelligence Studies Concentration Counter Terror
American Public University System
Charles Town, WV10-2019
Bachelor of Arts - General Studies/Criminal Justice
Columbia College
Columbia, MO03-2009
Ph.D. - Emergency Management
Capella University
Minneapolis, MNSkills
- Scheduling
- Technical Support
- Workforce Management
- Business Administration
Languages
Spanish
Full Professional
Italian
Professional
Portuguese
Professional
Timeline
Service Writer
5 Star Auto Plaza
03.2023 - 03.2024
Executive Staff Officer
National Geospatial-Intelligence Agency, NGA
09.2020 - 04.2023
Lingust
FBI
07.2016 - 09.2020
Lead Paralegal
CitiMortgage
08.2012 - 08.2017
Office Administrator
Adams Law Group
06.1998 - Current
Master of Science - Intelligence Studies Concentration Counter Terror
American Public University System
Bachelor of Arts - General Studies/Criminal Justice
Columbia College
Ph.D. - Emergency Management
Capella University