Jack Appleton
Centerton,AR
Summary
Results-driven IT professional with a proven track record of success in various technical roles, now seeking to transition into a business-focused position. Possessing a strong foundation in technology combined with keen analytical and problem-solving skills, I am adept at translating complex technical concepts into understandable business terms. My experience in IT has equipped me with valuable insights into organizational operations and efficiency improvement opportunities. Eager to leverage my technical expertise and strategic mindset to drive business growth and innovation.
Overview
4
4
years of professional experience
Work History
IT Specialist
Quattlebaum, Grooms & Tull PLLC
Springdale, AR
05.2022 - Current
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Trained end users on how to use new systems and technologies effectively.
- Coordinated with vendors for procurement of IT products or services as needed.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
IT Support Specialist
Mitchell Williams
Rogers, AR
11.2021 - 05.2022
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Maintained an inventory of all IT equipment.
- Provided technical support to clients via phone, email, and remote access.
- Installed software applications as requested by customers.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Created user accounts and configured settings in Active Directory.
- Supported new infrastructure planning and deployment to meet organizational expectations.
Computer Repair Technician
Hewlett-Packard
Bentonville, AR
06.2021 - 11.2021
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Managed inventory of computers, parts, and repair equipment.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Installed operating systems on customer computers.
- Trained new technicians on practices and procedures.
- Collaborated with other technicians to complete complex repairs.
Senate Intern
Senator Tom Cotton
Washington, DC
07.2020 - 08.2020
- Proofread official documents prior to submission to ensure accuracy of content.
- Compiled legislative research on various topics related to policy initiatives.
- Performed data entry tasks related to tracking constituent contacts and responses from legislators' offices.
- Maintained up to date understanding of local, regional, national and international news and developments.
- Supported local candidates for political office.
Skills
- Application Support
- Microsoft Office
- Network Administration
- Project Implementation
- Software Implementation
- System Upgrades
- Technical Documentation
- Troubleshooting and Diagnostics
- Web Based Administration Tools
- User Training
Timeline
IT Specialist
Quattlebaum, Grooms & Tull PLLC
05.2022 - Current
IT Support Specialist
Mitchell Williams
11.2021 - 05.2022
Computer Repair Technician
Hewlett-Packard
06.2021 - 11.2021
Senate Intern
Senator Tom Cotton
07.2020 - 08.2020
Similar Profiles
Jack AppletonJack Appleton
IT Specialist at Quattlebaum, Grooms & Tull PLLCIT Specialist at Quattlebaum, Grooms & Tull PLLC
Jack AppletonJack Appleton
IT Specialist at Quattlebaum, Grooms & Tull PLLCIT Specialist at Quattlebaum, Grooms & Tull PLLC
Paul QuattlebaumPaul Quattlebaum
Business Owner/Operator at Quattlebaum Land and Property Management LLCBusiness Owner/Operator at Quattlebaum Land and Property Management LLC
Jarryn RobertsonJarryn Robertson
Senior Analyst - Military Events and Operations at Walmart, IncSenior Analyst - Military Events and Operations at Walmart, Inc
Amanda MorganAmanda Morgan
Assistant Director at Sam's Club Kids Club/Bright HorizonsAssistant Director at Sam's Club Kids Club/Bright Horizons