Jack Appleton
Centerton,AR
Summary
Results-driven professional with a background in IT support and a BA in Political Science. Transitioning into data analysis, bringing a strong foundation in problem-solving, data-driven decision-making, and technical proficiency. Skilled in identifying trends, optimizing processes, and delivering actionable insights. Seeking an analytics role to leverage analytical skills and IT experience to contribute to data-driven business strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
Quattlebaum, Grooms & Tull PLLC
2022.05 - Current
- Created and presented reports to IT Committee.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created user accounts, set up permissions, and monitored system security.
- Trained end users on how to use new systems and technologies effectively.
- Coordinated with vendors for procurement of IT products or services as needed.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
IT Support Specialist
Mitchell Williams
2021.11 - 2022.05
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Maintained inventory of all IT equipment.
- Provided technical support to clients via phone, email, and remote access..
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Created user accounts and configured settings in Active Directory.
- Supported new infrastructure planning and deployment to meet organizational expectations.
Computer Repair Technician
Hewlett-Packard
2021.06 - 2021.11
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
- Managed inventory of computers, parts, and repair equipment.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Installed operating systems on customer computers.
- Trained new technicians on practices and procedures.
- Collaborated with other technicians to complete complex repairs.
Senate Intern
United States Senate
2020.07 - 2020.08
- Proofread official documents prior to submission to ensure accuracy of content.
- Compiled legislative research on various topics related to policy initiatives.
- Performed data entry tasks related to tracking constituent contacts and responses from legislators' offices.
- Maintained up to date understanding of local, regional, national and international news and developments.
Education
Bachelor of Arts - Political Science
University of Arkansas
Fayetteville, AR2021-05
Skills
- Analytical Skills
- Communication
- Data Cleaning
- Data Entry
- Data Visualization
- Microsoft Excel
- Problem Solving
- Project Management
- Qualitative and Quantitative Analysis
- R
- SQL
- Tableau
Certification
Ask Questions to Make Data-Driven Decisions
August 2024
Foundations: Data, Data, Everywhere
August 2024
Prepare Data for Exploration
August 2024
Timeline
IT Specialist
Quattlebaum, Grooms & Tull PLLC
2022.05 - Current
IT Support Specialist
Mitchell Williams
2021.11 - 2022.05
Computer Repair Technician
Hewlett-Packard
2021.06 - 2021.11
Senate Intern
United States Senate
2020.07 - 2020.08
Bachelor of Arts - Political Science
University of Arkansas
Ask Questions to Make Data-Driven Decisions
August 2024
Foundations: Data, Data, Everywhere
August 2024
Prepare Data for Exploration
August 2024
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