JACK BERNARDI
Framingham,MA
Summary
Experienced in customer service and cash handling with a strong focus on guest services and product merchandising. Consistently improves customer satisfaction through effective communication and problem-solving skills. Eager to leverage expertise in retail operations and customer interaction as a Sales Associate to contribute to a dynamic team environment.
Overview
8
8
years of professional experience
Work History
MEMBER SERVICES ASSOCIATE
Willows Racquet & Fitness Center
North Andover, Massachusetts
10.2022 - 07.2025
- Processed cash, check, and card transactions while ensuring a balanced drawer for large purchases.
- Maintained comprehensive knowledge of products and services to deliver quality recommendations.
- Restocked merchandise to enhance organization and drive sales growth.
- Facilitated customer refunds and returns to maintain satisfaction levels.
CAFE CHEF
LifeTime Health And Fitness
Framingham, Massachusetts
05.2022 - 08.2023
- Enforced standards for meal service, presentation and quality of food items across kitchen shifts.
- Interviewed, trained and hired kitchen staff and launched operational improvements, reducing diner wait time for food preparation and service.
- Built guest satisfaction by visiting diners at tables to obtain feedback and provide additional services for great dining experience.
CREW MEMBER
Dunkin' Donuts
Framingham, Massachusetts
05.2019 - 05.2021
- Greeted customers to take food orders and provide menu information.
- Recommended ways to improve current procedures and methods to drive excellent customer service.
- Operated cash register to receive cash or card customer payments.
- Stocked, cleaned and restocked workstations and display cases.
FOOD SERVICE WORKER
The Villa Restaurant Wayland
Wayland, MA
04.2017 - 01.2019
- Practiced safe food-handling practices and observed all sanitation protocols.
- Served food during planned meal schedules while observing procedures.
- Replenished ingredients to maintain stock levels for food preparation demands.
- Answered questions about preparation methods and nutrition requirements while serving food.
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION, MANAGEMENT & FINANCE
Merrimack College
North Andover, MA05.2025
HIGH SCHOOL DIPLOMA -
Framingham High School
Framingham, MA05.2021
Skills
- Telephone management
- Order coordination
- Product merchandising
- Guest services
- Cash handling
- Customer service excellence
- Merchandise restocking
- Retail operations
- Financial analysis
- Customer service
- Conflict resolution
- Team collaboration
Community Service And Volunteer Work
- Lazarus House Lawrence, Spent time after school providing food and clothing to families and individuals facing material poverty, homelessness, and food insecurity in the areas of Shelter, Clothing, Food, Advocacy and Community Resources.
- Lawrence Catholic Academy, Volunteered as a student teacher assistant, worked 1 on 1 with students and provided teachers help on everyday classroom tasks.
Timeline
MEMBER SERVICES ASSOCIATE
Willows Racquet & Fitness Center
10.2022 - 07.2025
CAFE CHEF
LifeTime Health And Fitness
05.2022 - 08.2023
CREW MEMBER
Dunkin' Donuts
05.2019 - 05.2021
FOOD SERVICE WORKER
The Villa Restaurant Wayland
04.2017 - 01.2019
BACHELOR OF ARTS - BUSINESS ADMINISTRATION, MANAGEMENT & FINANCE
Merrimack College
HIGH SCHOOL DIPLOMA -
Framingham High School
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