Shyanne Mandry
Maven Clinic
Riverview,FL
9
years of professional experience
Experienced with member services and customer support, ensuring high levels of member satisfaction. Utilizes effective communication and problem-solving skills to address member inquiries and resolve issues promptly. Track record of teamwork and adaptability to meet evolving member needs.
Work History
Member Services Associate
1 Year 9 Months- Delivered exceptional member support through effective communication and problem-solving skills.
- Streamlined communication between HR departments and employees about benefit changes, for Maven clients.
- Coordinated communication between healthcare providers, patients, and insurance companies.
- Served as a liaison between members and other departments, facilitating smooth communication and issue resolution.
- Collaborated with internal departments to resolve provider disputes in a timely manner.
- Maintained and went above set department metrics, completing 185 member and provider cases weekly.
Customer Experience Team Lead
1 Year 1 Month- Utilized electronic health record systems, effectively managed and organized patient data securely.
- Collaborated with multidisciplinary healthcare teams to ensure coordinated care for patients undergoing genetic testing and evaluation.
- Increased patient satisfaction through empathetic communication, attentive listening, and addressing concerns with clear explanations.
- Served as a liaison between patients, laboratories, and insurance companies to facilitate timely processing of test results and claims submissions.
- Improved patient understanding of genetic testing options by providing comprehensive counseling and educational materials.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
Patient Care Coordinator
1 Year 2 Months- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Explained policies, procedures and services to patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Diagnostic Experience Lead/Trainer
8 Months- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Scanned exam-related paperwork and billing documents.
- Selected training aids, demonstration models, computer tutorials and reference works to use in classroom.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Health Unit Coordinator
9 Months- Conducted in-person greetings, welcoming and orientating newly admitted and transferred patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Exhibited exceptional communication abilities to effectively interact with healthcare personnel, patients, families, and visitors.
- Prepared patient charts for patient transfers by copying and organizing required documents according to specific criteria.
Youth Program Specialist
3 Years 2 Months- Mentored youth in developing leadership skills, communication strategies, decision making, goal setting, conflict resolution, and interpersonal relationships.
- Monitored progress of participants in order to assess their engagement in program activities.
- Coordinated resources and services to ensure successful delivery of youth programs.
- Created a safe environment for learning by establishing policies and procedures for participants.
Education
Bachelor of Science - Biomedical Sciences
High School Diploma
Skills
Customer service
Clinical documentation
Patient management
Care coordination
HIPAA protocol adherence
Electronic health records management
CRM management
Inbound and outbound calls
Patient Follow-up calls
ICD-10 coding
Microsoft office
Insurance verification
Appeals handling
Benefits explanation
Timeline
Member Services Associate
Maven Clinic
10.2024 - CurrentRead More
Customer Experience Team Lead
Natera
08.2023 - 09.2024Read More
Patient Care Coordinator
Shady Grove Fertility Center
08.2022 - 10.2023Read More
Diagnostic Experience Lead/Trainer
Florida Orthopedic Institute
10.2021 - 06.2022Read More
Health Unit Coordinator
Tampa General Hospital
03.2021 - 12.2021Read More
Youth Program Specialist
Boys and Girls Clubs of Tampa Bay
01.2018 - 03.2021Read More
Thomas Jefferson High School
High School Diploma
Read More
Saint Leo University
Bachelor of Science from Biomedical Sciences
Read More